WSI Trash & Recycling Valet- Quality Assurance Specialist- Part-Time- Evenings

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WSI Trash & Recycling Valet- Quality Assurance Specialist- Part-Time- Evenings

Location:

Cottonwood Heights, UT

Description:

Quality Assurance Specialist l WSI Trash & Recycling Valet As a Quality Assurance Specialist, you will be responsible for providing operation support (Monday-Friday evenings, and occasional Saturdays), conducting service audits, providing working interviews/onsite training and shadow training with our current WSI Service Technicians to develop Standard Operating Procedures (SOPs). You will work in collaboration with our administrative team to ensure client satisfaction and oversight of a part-time workforce responsible for service provided nightly. This position is full time and requires 40-45 hours per week on average. Responsibilities Provide support (via phone, text or email) to executive staff, WSI Service Technicians and residents at client communities. Coordinate with staff to ensure all shifts for resident doorstep trash and recycle valet pick-ups are fulfilled, including directing substitutes for fill-ins as needed. In the event no substitutions are available, responsible for working with the team to cover shifts. Audit and train onsite at properties regularly to assess resident and WSI Service Technician compliance and to develop standard operating procedures (SOPs) as needed. Makes decisions in consideration of property management, staff and residents. Uses critical thinking skills to forecast and resolve any customer service issues, problems or emergencies identified onsite during service. Effectively plan, be well organized and manage time. Operational Support Assist with new community setups including trash and recycling bin distribution, flyer delivery and SOP management. Drive to our Small Materials Recovery Facility when needed for supplies (Personal Protective Equipment, containers/recycle liners/etc). Drive to job sites within the assigned area up to 90% of the workday. Requirements Reports to the WSI Trash & Recycling Valet main office located in Cottonwood Heights, Utah. High school diploma or GED equivalent. Must be at least 18 years of age. 2-3 years prior managerial/team oversight experience. Must be authorized to work in the United States and must be willing to be subject to a criminal background check. A valid Driver's License and ability to operate a motor vehicle in Utah is required. (Valid documentation included but not limited to Auto Liability Insurance and Driver's license must be maintained.) Must be able to physically lift and transport up to 50 lbs. and able to work at indoor and outdoor environments during various weather conditions. Must be able to ascend or descend stairs and walk for prolonged lengths of time. Makes informed decisions with consideration of customer/associate impact, ensuring maximum quality of service. Effectively communicate with others through both verbal and written methods. Ability to collaborate within an environment that requires evolving work demands and processes. Ability to manage stress and de-escalate customer service issues. Must be conscientious, reliable, detail-oriented and exhibit a friendly and helpful attitude towards property management, staff and residents. Compensation $18-20 per hour. Job Posted by ApplicantPro

Company:

WSI Trash & Recycling Valet

Posted:

January 25 on ApplicantList

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WSI Trash & Recycling Valet- Quality Assurance Specialist- Part-Time- Evenings | QA Specialist1

WSI Trash & Recycling Valet- Quality Assurance Specialist- Part-Time- Evenings

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