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Utility Billing Manager
Location:
Hutchinson, KS
Description:
Are you energized by interacting with and helping people? Have you been told that you have strong communication skills? Do you consider yourself to be a positive person and know how to look on the bright side? Do you have strong computer skills? Do you enjoy bringing solutions to the table? If so, you may be a great addition to our Utility Billing team. Make a difference with the City of Hutchinson! Under the supervision of the Director of Finance, the Utility Billing Manager is responsible for managing the operations of the Utility Billing Department which includes billing and collection, meter reading, service connects and disconnects, and customer service. In addition to the supervision of staff, this job is responsible for maintaining, updating, and filtering various utility-related databases. Must possess excellent public relations skills and the ability to effectively supervise subordinates and apply sound interpretive judgment. A DAY IN THE LIFE: Plans and directs the City's utility billing operations, including the supervision of billing/ collections and meter reading personnel; Responsible for t raining and evaluating the work of assigned staff and ensuring adequate coverage to meet operational requirements. Monitors adherence to accounting transaction rules, regulations, and internal controls; Ensures meter reading equipment and computer equipment are functional and accurate to enable timely billing to customers. Enforces applicable City ordinances and ensures timely resolution to customer service issues including cash collections, billing disputes, and customer inquiries and complaints; Proactively analyzes customer accounts for excess usage, potential billing errors, and aging receivables. Intervenes and resolves challenging or escalated customer complaints or service issues. Identifies problem areas in utility billing processes and recommends solutions to improve customer services in such areas as new applications for service, delinquent payments, payment agreements, work orders, shut-off procedures, bank drafting, and terminations of service. Develops office systems and procedures to improve customer service and streamline routine, time-consuming functions. Works with City engineers and Public Works staff on the location of taps for new or existing locations; Provides information to the Public Works Director to establish utility billing rates for water, sewer, and refuse services. Maintains and updates Utility Billing's webpage and provides other timely communications to customers regarding utility services or similar announcements. Prepares annual Utility Billing budget and manages wages, overtime, and expenses to avoid budget overruns. WHAT YOU'LL NEED FOR SUCCESS: EDUCATION: A high school diploma or GED with additional college coursework in business or other closely related discipline is required. A bachelor's degree in business administration or related field is preferred. EXPERIENCE: A minimum of four (4) years of progressively responsible experience in billing or customer accounts management with a minimum of three (3) years of supervisory experience is strongly preferred. Must have considerable experience with sophisticated computerized accounting systems and proficiency with Excel, Word, and MS Office applications. CERTIFICATIONS/LICENSE: Must possess and maintain a valid Driver's License with an acceptable driving history. BENEFITS: Health, Dental & Vision Insurance Flexible Spending Accounts: Medical & Dependent Care Retirement: KPERS & 457 Retirement Savings Plan Life Insurance & Optional Voluntary Life Insurance Insured Disability Death Benefit Service-Connected Death Vacation Leave, Sick Leave, Floating Holidays & City Designated Holidays Employee Assistance Program The City of Hutchinson employs over 400 employees that serve our community every day. City employees make Hutchinson a great place to live, work, and play. We take pride in our work and it shows. Come be a part of a workforce that makes a difference! We're always looking for talented, self-motivated individuals to join our team. The City of Hutchinson is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Job Posted by ApplicantPro
Company:
City Of Hutchinson
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Utility Billing Manager
Utility Billing Manager is a Executive Manager Job at City of Hutchinson located in Hutchinson KS. Find other listings like Utility Billing Manager by searching Oodle for Executive Manager Jobs.
Utility Billing Manager is a Executive Manager Job at City of Hutchinson located in Hutchinson KS. Find other listings like Utility Billing Manager by searching Oodle for Executive Manager Jobs.