Universal Financial Representative

This listing was posted on ApplicantList.

Universal Financial Representative

Location:

Westerly, RI

Description:

$1,000 Sign-on Bonus *Paid out after 90 days with a satisfactory review* POSITION PURPOSE To excel in the tasks specific to this essential role, as well as participate and help develop our WCCU Cares culture. You would be responsible for providing outstanding service to our members and to our internal staff (#TeamWCCU). Your actions will directly contribute to our goal of caring about our members, their financial needs, and our community. This position will continually assist the credit union in delivering its' Service Mission to its' members: "We will help our members achieve financial success" by providing the best possible service to both our members and our co- workers. Job Responsibilities include being MSR and FSR capable, in addition to opening new accounts, providing new loan products, including Home Equity & HELOC loans, and Credit Card products, establishing IRAs and processing IRA transactions, assisting members with account maintenance and identifying member needs and suggesting appropriate solutions within the framework of the Member Advocacy Program. This position is responsible for assisting members either identified by the Financial Service staff or recognized by their own member contact as needing additional help in achieving financial success. Universal Financial Representative must understand and comply with all state and federal regulations and laws, including the Bank Secrecy Act, OFAC policy, Customer Identification Program and Red Flag Guidelines. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the effective and professional performance of Financial Service Representative and Member Service Representative. Represents the Credit Union in a courteous and professional manner . Processes all member transactions efficiently and accurately while following Credit Union procedures to prevent fraud and loss of Credit Union assets. Provide new and existing members with a variety of services such as opening and closing accounts, processing personal & auto loan applications and disbursements, IRA account opening and maintenance, opening, closing and renewing certificates of deposit, opening and closing safe deposit boxes, resolving member issues and providing general account information and maintenance. Responsible for scanning required member account documents into members' account records. Follows proper MSR and FSR balancing procedures at the end of the shift, verifying that system totals match and cash received or disbursed has been accounted for. Follows proper procedure for resolving out of balance positions, including matching transaction slips to computer totals and verifying any cash transactions performed. Identifies member needs and provides appropriate solutions utilizing the tools of the Member Advocacy Program, including Needs Assessment Forms, Cash Flow charts and Credit Reports. Responsible for assisting members who are identified either by the Financial Service Staff or through their own member contact as having more complex financial situations that are preventing them from achieving financial success. This may be done by reviewing credit reports and cash flows and working with the members to help them in achieving their financial goals. Answers member telephone calls and responds to member inquiries and questions or directs them as necessary Responds to member emails and phone messages in a timely manner. Checks Organization emails regularly throughout the day and responds to internal voice and e- mail messages within a reasonable time period. Performs all duties while maintaining a strict level of member confidentiality. Assists with all department responsibilities such as scanning, maintaining department supplies, covering the reception area, assisting members with safe deposit access, performing functions required to open or close the lobby area prior to and at the close of the business day, keeping the department and lobby area clean and well organized. Maintains security of confidential member personal information. Daily shredding of all confidential member information that is no longer required. Fills in at other branches when required by business needs. Has excellent knowledge of all Credit Union Products and Services. Periodically reviews WCCU PEAK Manual and all WCCU policies and procedures. Has working knowledge of all State and Federal regulations as they relate to retail Branch operations. Assumes responsibility for establishing and maintaining effective, professional business relations with members. Resolves member requests and questions promptly and courteously. Keeps members informed of Credit Union services and policies. Maintains and projects the Credit Union's professional reputation. Assists all credit union staff in developing and strengthening new and existing member relationships. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and management. Assists and supports all personnel on the retail floor when required, including the training of new staff. Keeps supervisor informed of area activities and significant problems. Completes required reports and records accurately and promptly. Attends meeting/seminars as required. Completes all assigned on-line courses to enhance job performance and comply with State and Federal Regulations. Supports the Organization in all business initiatives. Supports the Organization with its' community involvement by participating in sponsored or approved activities. Assists the Branch in growing its membership and achieving branch goals. Has knowledge of and promotes all current marketing promotions. 4. Assumes responsibility for related duties as required or assigned. PERFORMANCE MEASUREMENTS Member services functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures. Good business relations exist with members. Member problems or questions are courteously and promptly resolved. Effective assistance is provided with member bookkeeping and checking account problems. Good working relationships and coordination exist with area personnel and Management. Appropriate assistance is provided to area staff as needed. Supervisor is appropriately informed of area activities. Required reports and records are accurate, complete, and timely. Achieves or exceeds individual and Branch sales goals including MemFS, GAP, Debt Protection, and Mechanical Repair Breakdown coverage. The Credit Union's professional reputation is maintained and conveyed. QUALIFICATIONS EDUCATION/CERTIFICATION: High school graduate or equivalent. REQUIRED KNOWLEDGE: Thorough knowledge of member services and products provided. EXPERIENCE REQUIRED: One to three years of experience as a Financial Services Representative or equivalent. SKILLS/ABILITIES: Excellent communication and public relations skills. Professional appearance, dress, and attitude. Ability to operate department related computer applications and equipment. Solid math and basic accounting skills. Positive, can-do attitude Caring & community-oriented Strong Service & Sales skills showing a desire for our Members to succeed Job Posted by ApplicantPro

Company:

Westerly CCU

Posted:

January 25 on ApplicantList

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Universal Financial Representative | Financial Service Representative in Accounting & Finance 1

Universal Financial Representative

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