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Universal Customer Service Representative
Location:
Minocqua, WI
Description:
Job Location: 9560 Highway 70 West, Minocqua, WI 54548 Hours: Monday - Friday between the hours of 7:45 AM - 5:45 PM and rotating Saturdays 8:45 AM - 12:15 PM Imagine a career that provides you balance between work and family. A place where you know customers are treated with genuine care. Peoples State Bank is looking for a Universal Customer Service Representative (Universal CSR) and we're here to help you succeed! We're a down to earth community bank focused and committed to provide our customers dedicated service. It's in our name - Peoples - we're for people! What does a Universal CSR Do? As our Universal CSR, you'll provide passionate customer service to help customers achieve their financial dreams. You'll work together with the CSR team and assist customers with processing financial transactions. You'll collaborate with our customers to help them open various types of bank accounts - always staying focused on the customer experience. Universal CSR Responsibilities: Open, maintain and close of all types bank accounts such as: checking, savings, certificate of deposits, IRA's, H.S.A.'s etc. Assist customers with balancing and reconciliation of their accounts, troubleshooting online banking and other customer service issues. Utilize various reports and profiles to build and strengthen banking relationships. Make qualified referrals for investment services, consumer loans, mortgage loans, commercial loans and deposit accounts and merchant services. Build customer relationships and cross-sell bank services through profiling customers and identifying additional needs. Maintain favorable customer relations through proper handling of all banking transactions. Assist the CSR-teller line for coverage. Participate in community events and activities to support Pride in Peoples. 65% of time will be collaborating with the CSR team and customers to process financial transactions and create welcoming relationships. 35% of time will be focused on customer account maintenance, opening accounts and building customer relationships. Universal CSR Qualifications: High school diploma or equivalent. 1-3 years of bank teller experience demonstrating strong customer service skills. Excellent interpersonal and communication skills required. Ability to use computer software, multiple programs and embrace technology. Ability to identify customer needs and develop creative, workable solutions and provide problem resolution to satisfy the customer. Sales orientation with the ability to meet specific monthly and annual sales goals. Why should you apply? Freedom and flexibility to focus on your customers, family and community. Opportunity to serve customers in a community bank environment. Competitive wage and benefit package. Plenty of paid time off to provide work/life balance. Current technology to keep you connected to your customers. Volunteer paid time off for supporting your local community. Opportunity to work for one of the best banks in the nation according to the American Banker and our employees. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Company:
Peoples State Bank
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Universal Customer Service Representative
Universal Customer Service Representative is a Customer Service Customer Service Representative Job at Peoples State Bank located in Minocqua WI. Find other listings like Universal Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Universal Customer Service Representative is a Customer Service Customer Service Representative Job at Peoples State Bank located in Minocqua WI. Find other listings like Universal Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.