The iLUKA Collective
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Ticketing Manager (Football Event)
Location:
New York, NY
Description:
To manage the allocation, collation and distribution of event tickets and provide final reconciliation of inventory.This is a contract role starting ASAP until August 2024 (with a Possible extension for later events). This is a remote based role, working on a football (Soccer) event, but maybe required to work onsite during the event.Key Responsibilities: Assist Senior Management in the setup of an effective ticket management system appropriate to the client’s needsManage the ticket allocation databaseSet up the ticket office and distribution area so that both are efficient and 100% effectivePlan distribution of tickets to guestsObserve all ticketing procedures and regulations as determined by the organising committeeDevelop a thorough understanding of seating configurations for all relevant venuesDevelop on-site training for the ticketing team and relevant iLUKA team membersAssist in the implementation of systems to ensure the total security of all tickets during storage, transportation and distributionManage collection of tickets from the organising committee and check that all tickets are provided in the ordered quantities and in good conditionCheck all seat locations of tickets, identify any that are unsatisfactory and negotiate their replacement with organising committeePrepare seating plans of allocations for each session and provide these to the client event team and relevant iLUKA team managersPrepare and distribute ticket reports to all relevant iLUKA team managersEstablish procedures for lost/stolen/unused/uncollected tickets, ticket changes, venue or schedule changes, transportation delaysBe available to deal with ticketing issues on a daily basis, either directly with client and guests or indirectly with the ticketing team or other departments, as requiredBe pro-active in identifying areas of improvement in systemsProduce a final report of the programmes ticket operations, including recommendations for future improvementTrain and manage the ticketing team so they are focused, prepared and inspired to achieve their missionEnsure the ticketing team are aware of and observe all ticketing systems and security proceduresPrepare venue maps and event information for distribution to guests and programme teamManage distribution of tickets to guests on arrival days and throughout the programEnsure friendly, professional and efficient service to guests at every touch pointEstablish and maintain effective communication and friendly, professional working rapport between the ticketing team and organising committee officials, all key suppliers, other iLUKA teamsPromptly communicate any schedule or venue changes to Account Director, Account Manager and all other relevant managersManage the ticketing team and ensure they are fully briefed and well presented at all timeMotivate team to establish and maintain a positive outlook and approach to all situationsDevelop and implement training of all ticket procedures for relevant iLUKA team membersKeep Senior Management informed of the progress of the programmes ticket operation and any issues that may arise that could affect its successful delivery and high standard of service This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.Skills, Knowledge, Expertise: Fluent in English (German or French an advantage)Must have previous global sporting event ticketing experience. A working knowledge of databases and advanced computer skills (word, excel, outlook)An analytical, methodical approach and an eye for detailLead and motivate a team to deliver outstanding service delivery at all timesKnowledge of supervisory practices and principleSkill in both verbal and written communication Attributes: High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environmentFlexible, enthusiastic, confident, outgoingWilling to roll sleeves up and get involvedPassionate about sport, hospitality and deliveryAble to work in a calm, kind and professional manner in a pressured environmentAbility to prioritise a demanding workload
Company:
The Iluka Collective
Posted:
February 20 on HireLocker
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More About this Listing: Ticketing Manager (Football Event)
Ticketing Manager (Football Event) is a Executive Manager Job at The Iluka Collective located in New York NY. Find other listings like Ticketing Manager (Football Event) by searching Oodle for Executive Manager Jobs.
Ticketing Manager (Football Event) is a Executive Manager Job at The Iluka Collective located in New York NY. Find other listings like Ticketing Manager (Football Event) by searching Oodle for Executive Manager Jobs.