This listing was posted on ApplicantPro, TalentPlusHire.
The Hybrid Gym & Café Staff are key customer facing employees
Location:
Salt Lake City, UT
Description:
S UMMARY// Hybrid Gym & Café Staff are key customer facing employees, seamlessly working between the Front Desk, the Café, and throughout the gym. Gym staff per form the majority of the daily gym duties, including managing daily desk and gym operations, membership management, customer service, merchandise sales and facility cleaning duties. This role also p erforms floor monitoring duties ensuring adherance to set safety standards. Café Staff maintain the cafe, provide upbeat, friendly, and professional service while taking orders and serving patrons. Prepare food for patrons while ensuring recipe adherence, plate presentation, and uncompromising quality food. GYM STAFF DUTIES// Welcomes guests & members , ensures proper check-in's , and enforce wavier and entrance polocies ; Complete facility tours with an emphasis on amenaties, offerings, and member benefits; Sign up new members, ensures active memberships, collects appropriate membership paperwork, updates customer information and ensures membership procedures are followed; Answers phone, takes messages, obtains prices quotes and answers basic climbing and facility questions; Communicates facility offerings, events , & promotions to members; Performs sales work, such as assisting customers with merchandise , promoting memberships and gym offerings , exchanging merchandise and acepting returns ; Support Event's team during small to large scale events, ranging from competitions, music series, vendor markets, etc; Fulfills daily cleaning duties such as laundry, sweeping, vacuuming, mopping, and cleaning of facilities; Performs scheduled walk-through s , noting areas of concerns or issues on I-pad; Delivers some climbing training instruction when necessary ; Communicate facility, customer, or risk related issues with management; Additional duties as assigned ; FLOOR MONITOR DUTIES// Monitor climbing area s looking for appropriate certification tags on all climbers/belayers and compliance with posted facility rules ; Looks for proper TR belay/ lead belay/ lead climbing techniques. Addresses areas of concern in a friendly, non-confrontational manner; Addresses any unsafe behavior observed; loose kids running in unsafe fall zones, guests sitting on mats, gear/personal items on mats and not in cubby space, running, or other behavior inappropriate for the climbing gym; Performs TR and lead climb/belay tests and Autobelay orientations, in accordance with set guidelines as needed by the Front Desk ; Act as staff touch point for member and guests in the facility; Communicate escalated customer issues with management teams CAFE DUTIES// Ensures customers consistently receive an excellent level of customer service; Educates customers by presenting and explaining the menu and answering questions; Understands and adheres to all safety, sanitation, and administrative procedures ; Prepares hot and cold beverages to patrons in an attentive timely manner; Serves alcoholic beverages to the patrons table; Prepare food items, maintain high standards of food quality, consistency and presentation, ensuring all dishes meet our specifications and exceed guest expectations; Creates daily specials; Stocks storage areas and assists with inventory; Fulfills daily cleaning duties such as sweeping, mopping, bussing and wiping down tables, washing dishes and general cleaning of eatery/kitchen REQUIREMENTS// Friendly, approachable and service-oriented; Strong verbal communication skills; Strong organizational skills; Customer service and/or sales experience preferred ; Minimum of one year serving experience; Minimum of two years cooking experience; Diploma from a culinary school is a plus and may substitute for work experience; Ability to works nights and weekends , with shifts ranging from early mornings to late nights ; Climbing gym experience a bonus as well as Rock Gym Pro experience; Passion for climbing and ability to learn , use , & care for climbing merchandise; A superior level of member service and conflict resolution skills; Ability to work in a fast paced environment with multiple responsibilities; Self motivated, and an interest in staying busy and filling idle time; First Aid/CPR Certified required upon hire ; Utah Alcohol Certification required upon hire ; Food Handlers card required upon hire; Be able to collaborate and innovate as a means to create exceptional value for our members, our company, and ourselves. JOB HAZZARDS// This position is exposed to airborne chalk, dust and cleaning supplies. And may be exposed to objects falling from great heights when safety monitoring or belay testing . Other hazards fall ing while providing instruction or demonstration and trips and falls caused by obstacles on the ground such as ropes and climbing gear . Other hazards are falling from slippery surfaces after they have been cleaned, being exposed to hot liquids and steam, loud noises. Potential of cuts and scrapes from kitchen utensil use. MISSION STATEMENT: The Front's mission is to create innovative spaces that maximize the climbing experience, inspire meaningful connections, and foster an engaged community. CORE VALUES: Distinctive Facilities with Emotional Depth// We design and build outstanding and unique facilities that are the "3rd place" for the broader outdoor community, and we maintain and improve our facilities with the utmost attention to detail and care. This creates a foundation for organic and fostered emotional connections with our members and between our members, leading to long-term, loyal, and proud members. We add depth and authenticity to our facilities by supporting and contributing to our local communities through volunteerism, educated activism, and both financial and non-financial support. Operational Prowess and Superiority// We develop and continually improve elegant, efficient and documented operational processes that underpin a disciplined approach to effective facility operations. We look outside the climbing industry for guidance and inspiration and strive to be at the industry forefront in all respects. We safeguard our industry edge and protect company assets through discretion and care. We use data to inform and guide our operations. Data gathering and analytics are foundational in improving our facilities, increasing our operational efficiency, expanding our individual capacities , and facilitating efficient teamwork. We adhere to efficient and organized business practices that utilize technologies to continually improve the level of operational excellence we promise to our members. Employee Excellence and Growth// We value the positive contributions of our employees and strive to make The Front an enjoyable yet challenging environment to accomplish important work and experience personal growth. We value listening to and learning from one another. We endeavor to be clear and authentic in all our interactions. We value candor and diverse opinions, yet when decisions are made, we unite to achieve their success. We have high expectations of one another-to work hard and to be thoughtful. We take pride in and maintain integrity in our work. We are disciplined, focused, and resilient. We thrive on the sharp end. Falling short of a challenging goal, when a thoughtful and concerted effort is employed, is not failure. We undertake challenging projects with forethought and see them through to comprehensive completion. We collaborate and innovate as a means to create exceptional value for our members, our company, and ourselves. $17-$19/hr DOE
Company:
The Front Climbing Club
Posted:
April 25 on ApplicantPro, TalentPlusHire
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The Hybrid Gym & Café Staff are key customer facing employees is a Jobs The Hybrid Gym Café Staff Job at The Front Climbing Club located in Salt Lake City UT. Find other listings like The Hybrid Gym & Café Staff are key customer facing employees by searching Oodle for Jobs The Hybrid Gym Café Staff Jobs.
The Hybrid Gym & Café Staff are key customer facing employees is a Jobs The Hybrid Gym Café Staff Job at The Front Climbing Club located in Salt Lake City UT. Find other listings like The Hybrid Gym & Café Staff are key customer facing employees by searching Oodle for Jobs The Hybrid Gym Café Staff Jobs.