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Technology Solutions Consultant (Tier 2)
Location:
Gainesville, FL
Description:
When you join James Moore and Co., P.L. you are joining a firm that sees you as MOORE. We believe in a firm that values who you are and the unique ideas you bring to the table. We know you have goals, both personal and professional, and we want to work together to make those goals a reality. Together we are MOORE. Why you'll love it at James Moore: More Valued: Open door policies allow you to have a voice to Suggest new and better ways of doing what we do and actively participate in the innovation to evolve the Firm overtime. More Flexible: We value our vacation time just as much as our work! Here at JMCO, you'll be met with flexible PTO and work from home options in an environment where we hold ourselves accountable to get the work done on our own time. More Impactful: Here at James Moore, we provide solutions to the small businesses that impact our local economies and to non-profits that make a difference where we work and play. More Secure: Saving for your future? James Moore offers a 4-5% annual contribution to ALL employees through our 401K program, regardless of what they can contribute to their own savings. More Balanced : Prioritizing your physical and mental health? Good. We know the best contributors are healthy contributors. That's why JMCO pays for 100% of their employees' basic healthcare, dental, and vision coverage. James Moore & Co., P.L. is searching for a full-time IT professional to join our Technology Solutions Consulting team of professionals with varying specialties and levels of experience. We are a full service IT provider; the pace is quick and the work is challenging but often fun. The professional in this role will be responsible for providing timely, reliable and courteous service to our clients while performing direct help desk support, proactive maintenance, project support, and general business technology consulting and advisory services. The successful candidate will have an aptitude for diagnosing and resolving problems while having solid communication skills and a passion for excellence. He or she will be excited to learn new technologies, and embrace continuing education as a core requirement (including maintaining a minimum certification level). The position's primary responsibilities include: Work with the Technology Solutions Consulting team to provide relevant and effective solutions to our internal and external clients Apply systems analysis techniques and procedures, including consulting with users to determine hardware, software or systems needs/issues Answer calls, emails and support inquiries professionally and promptly Use discretion and independent judgment to investigate, troubleshoot, replicate and resolve user issues Work with external solutions providers as required to resolve client problems Perform installs, moves, adds and changes of PC equipment and peripherals Ensure proper recording, documentation and closure within the firm's ticket system Research hardware, software and other related equipment based on client and user needs Perform new hire user and technology setup Collaborate with technology teams and other departments Complete IT related projects and business tasks Work independently and remotely with little supervision Travel to client locations as needed Qualifications: Associate's degree in computer science or related program (additional work experience or certifications may be substituted for degree) Technical certifications: Microsoft preferred At least 3 years of computer troubleshooting/IT helpdesk experience, including diagnosing hardware and software problems. Strong familiarity with installation, configuration and troubleshooting processes for software, Windows OS, hardware and networks to provide advanced support to resolve challenging infrastructure, OS and software issues Operational understanding of web technologies, command line tools and scripting (Office 365, Azure, AWS, Powershell, etc.) Familiarity with Windows Domain management (Active Directory, Group Policy, DNS and DHCP, etc.) Very strong professional written and verbal skills Strong internet research skills to find technical solutions/products Ability to communicate complex technical information to non-technical business leaders Work efficiently within a high-paced changing environment Ability to work under tight deadlines Must have a valid Driver's License with acceptable driving record and ability to operate a motor vehicle Travel: Frequent same day travel for work at clients and/or other James Moore & Co., P.L. office locations or firm evens using personal vehicle Occasional overnight and/or out-of-town travel for work at clients and/or other James Moore & Co., P.L. office locations using personal vehicle About Us: James Moore & Co., P.L. is a Top 200 public accounting and business consulting firm located in Florida with offices in Daytona Beach, DeLand, Gainesville, Ocala, and Tallahassee. Our practice includes tax, assurance, accounting & controllership, wealth management, HR solutions, technology solutions, data analytics and business intelligence, and business advisory services. Our diverse industry specializations include start-up technology, healthcare, government, nonprofit, manufacturing, higher education, construction and real estate. For more information about our firm, please visit us at www.jmco.com . Equal Opportunities Employer: James Moore & Co. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or other legally protected characteristic.
Company:
James Moore
Posted:
December 26 2023 on ApplicantPool
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More About this Listing: Technology Solutions Consultant (Tier 2)
Technology Solutions Consultant (Tier 2) is a Consulting Jobs Consultant Job at James Moore located in Gainesville FL. Find other listings like Technology Solutions Consultant (Tier 2) by searching Oodle for Consulting Jobs Consultant Jobs.
Technology Solutions Consultant (Tier 2) is a Consulting Jobs Consultant Job at James Moore located in Gainesville FL. Find other listings like Technology Solutions Consultant (Tier 2) by searching Oodle for Consulting Jobs Consultant Jobs.