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Technical Support Specialist
Location:
Quitman, TX
Description:
Provides customer service and technical support to internet customers. Researches complex internet problems and issues to determine solutions. Updates customer internet account information as appropriate. Essential Job Functions: Provides technical support to internet customers by answering phone calls, gathering relevant information and troubleshooting and resolving problems and issues. Researches complex internet problems and issues to determine solutions. Updates customer internet account information as appropriate. May perform special internet-related projects as requested. Performs all other related duties as assigned by management.* Knowledge, Skills, and Abilities: Knowledge of computer operating systems. Knowledge of web technologies, technical languages, browsers, search procedures, search engines, platforms and applications. Knowledge of company policies and procedures. Knowledge of computer hardware and software. Knowledge of company products and services. Skill in operating various types of internet equipment such as modems and/or routers. Skill in operating various office equipment such as personal computer, copier, fax machine and telephone system. Skill in problem solving and resolution. Ability to communicate with customer, co-workers and various business contacts in a professional and courteous manner. Ability to organize and prioritize multiple work assignments. Ability to pay close attention to detail. Ability to read and interpret technical documents. Education and Experience: High school diploma or equivalent required. One (1) to two (2) years of specialized training in computer science and one (1) to two (2) years' experience in internet customer service is preferred. Job Posted by ApplicantPro
Company:
Peoples Communication
Posted:
January 25 on ApplicantList
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More About this Listing: Technical Support Specialist
Technical Support Specialist is a Technology Support Worker, Technical Support Job at Peoples Communication located in Quitman TX. Find other listings like Technical Support Specialist by searching Oodle for Technology Support Worker, Technical Support Jobs.
Technical Support Specialist is a Technology Support Worker, Technical Support Job at Peoples Communication located in Quitman TX. Find other listings like Technical Support Specialist by searching Oodle for Technology Support Worker, Technical Support Jobs.