This listing was posted on The Resumator.
Technical Support Engineer
Location:
Austin, TX
Description:
This position is looking for someone who is able to work onsite 2 days a week and has experience with DevOps tools like Docker, Jenkins, and CI/CD. This is a full-time direct hire position that is looking to pay between $100k-$110k/yr. This is a high level technical support role that is looking to bring on someone with strong English communication skills. Essential Job Functions Provide technical support for assigned complex system level software products. This includes prioritization, analysis, and resolution of problems of diverse scope requiring an evaluation of identifiable factors. Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way. Independently define and drive analysis and research of more difficult technical customer problems. Involve appropriate resources in a manner that conserves staff time and yet provides resolution and consistent customer communication in a timely manner. Validate product bug fixes to ensure regression-free solution and product functioning per specifications. Develop and maintain specialized test environments to facilitate the reproduction and verification of solutions to technical problems. Oversee and report on installation testing as these products move through the product release cycle. Collaborate with R&D and other internal stakeholders during product problem resolution cycle. Define and report on product supportability and readiness issue during the product life cycle. Requirements Bachelor’s Degree or higher in fields such as Computer Science, Computer Engineering or equivalent experience Typically 2-5 years of relevant experience Strong communication skills Aptitude for complex technical problem solving Must be in Austin, TX or willing to move. Ideal CI tools: Jenkins, Azure DevOps, GitHub NEED experience reading/understanding OOP code Powered by JazzHR
Company:
Latitude
Posted:
January 1 on The Resumator
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More About this Listing: Technical Support Engineer
Technical Support Engineer is a Technology Technical Support Engineer Job at Latitude located in Austin TX. Find other listings like Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.
Technical Support Engineer is a Technology Technical Support Engineer Job at Latitude located in Austin TX. Find other listings like Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.