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Technical Customer Service Representative
Location:
Philadelphia, PA
Description:
IONOS Inc. ( formerly 1&1 IONOS) is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American headquarters is located in Philadelphia PA. IONOS is known for its comprehensive and affordable online products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting-edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence. Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers. IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. In September 2008, IONOS opened a state of the art 55,000 square foot data center in Lenexa, Kansas. Job Summary: The Technical Customer Service Representative primarily supports IONOS customers with their drag-and-drop website builders through inbound phone calls and email. Additional responsibilities of the position include assisting customers with their domains, email, e-commerce packages, and various marketing tools associated with the website builder. Technical Customer Service Representatives also sell these products, assist with billing issues, and cancel packages as necessary. Specific Responsibilities: Resolving customer issues via phone, email and chat Troubleshooting a wide range of technical and billing concerns and educating customers about our products and processes Demonstrating both technical proficiency and effective soft skills in resolving customer issues Recommending and selling the right products and services based on customer's business and personal needs Effectively managing self to meet departmental goals and resolve incoming workload efficiently Qualifications: Technical support and customer service experience is a plus Strong written and spoken communication skills Ability to adapt to changing products and processes Ability to process and document phone calls, chats and emails efficiently Ability to project a positive and helpful attitude to customers and colleagues General familiarity with computer functionality and use of internet (training will be provided for specific IONOS products) Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
Company:
Ionos
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Technical Customer Service Representative
Technical Customer Service Representative is a Customer Service Customer Service Representative Job at Ionos located in Philadelphia PA. Find other listings like Technical Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Technical Customer Service Representative is a Customer Service Customer Service Representative Job at Ionos located in Philadelphia PA. Find other listings like Technical Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.