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Technical Customer Service Advisor
Location:
Coatham Mundeville
Description:
TECHNICAL CUSTOMER SERVICE ADVISOR / EXETER Location: Skypark, Exeter : near Exeter Airport Job type: Permanent Reporting to : Group Service Manager Hours: Monday to Friday 08:30am : 17:00pm Salary: A GBP 26,000 : A GBP 30,000 per annum Hawk 3 Talent Solutions, operating as an employment agency, are currently recruiting a Technical Customer Service Advisor for our client in Exeter on a permanent full time contract. The successful candidate will take all customer and retailer calls of a technical nature and provide them with the correct technical advise. This role required the skill to resolve customer issues in a timely, successful and diplomatic manner regardless of the circumstances. A knowledge of heating appliances and fuel types would be beneficial for this position and would benefit from having one of more of the following training elements: Gas Safe Certification CCN1 : Domestic Core Gas Safety HTR1 : Gas Fires and Wall Heaters CONGLP1 : LPG Changeover CPA1 : Combustion Analysis HETAS Certification Hetas H002 (Solid fuel regulations and Standards) Hetas H003 (Dry Appliance Installer) Hetas H004 (Wet Appliance installer) Hetas H006 (Internal twin wall chimney system installer) Part P Electrical Safety Suitable experience within the heating industry will also be taken into account for applicants without the essential qualifications. Duties and Responsibilities: Resolve technical issues relating to the companies brand raised by retailers, end users and members of the public Handle calls and email enquiries and issues covering all aspects of installation, building regulations, operations and safety on any of the products Be an ambassador for the company, increasing customer satisfaction within their products and services Filter and monitor the accuracy of all complaint data entry Carry out fault finding analysis over the phone with retailers and end users on any of the brand products in the portfolio and offer appropriate advice to resolve. Visit ListedBuy for more information.
Posted:
April 10 on ListedBuy
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More About this Listing: Technical Customer Service Advisor
Technical Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job located in United States. Find other listings like Technical Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.
Technical Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job located in United States. Find other listings like Technical Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.