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Technical Communication and Support Specialist
Location:
Philadelphia, PA
Description:
POSITION OVERVIEW The NBME® Test Development Technology team provides training, documentation, and support services to both internal and external staff. As a member of the team, the Technical Communications and Support Specialist will support custom software projects that require specialized documentation, training, and support initiatives where you will be tasked with creating user information, facilitating training plans, and responding to user issues. This role has been designated as primarily remote which means it generally does not require onsite work more than an average of 2-3 times per month and may require additional prescheduled onsite work. We're open to considering candidates in the following states: PA, NJ, DE and MD. Diversity, Equity, and Inclusion Statement At NBME ® , we continue to innovate and improve how we fulfill the evolving needs of the health care community. This commitment starts and ends with the people at NBME. By recruiting and empowering talented individuals from various disciplines and backgrounds, which includes professionals with diverse life experiences, abilities, and perspectives, NBME can take a well-informed, robust approach to advancing medical education and assessment for years to come. We also continue to focus on ensuring that our DEI work is impactful and ingrained in everything we do, including with our staff, workplace culture, products and services, the Philadelphia community and the broader medical education landscape. RESPONSIBILITIES Provide technical support in the form of communications and user issue resolution. Create and update online documentation for varying audiences and technical topics. Field and triage customer issues via ticketing system. Assist with testing new applications and with managing UAT. Collaborate with other units and external vendors in the research, design and /or testing of new technology and software. Work with TD Tech team on ongoing process, reporting, and communications improvements. Assist with other projects including new product development, legacy system retirement, and exam delivery. QUALIFICATIONS Skills and Abilities Ability to translate technical information to a non-technical audience and deliver information to customers on the fly. Experience producing any of the following technical communications: user documentation, training, job aids, release notes, video, eLearning, and other forms of user education. Customer-facing problem-solving skills and familiarity with IT/customer service ticketing systems. Project management proficiency, including setting priorities consistent with unit goals and handling multiple tasks and deadlines simultaneously. Excellent interpersonal, organizational, communication, and writing skills. Ability to learn and apply new technology quickly. Strong attention to detail and problem-solving skills. Experience 3-5 years working with technology and communications, preferably in a role that provided user support/education. Experience with SnagIt/Camtasia, Adobe Creative Suite, MadCap Flare, Arbortext, RoboHelp, Visio, or similar online communications production tools. Experience with SharePoint and Service Now. Knowledge of test development, including experience with processes for item development, storage, and/or scoring would be helpful. Working knowledge of markup languages (XML, HTML, Markdown, etc.) is a big plus. Education Bachelor's degree in English, Journalism, Communications, or related discipline; a technical degree with a minor in any of those; or a combination of equivalent education and experience About NBME: NBME offers a versatile selection of high-quality assessments and educational services for students, professionals, educators, regulators and institutions dedicated to the evolving needs of medical education and health care. To ensure our assessments meet the highest standards of quality, stay relevant and align to the current curriculum in medical schools and training programs, we rely on a wide network of collaborators. These include the volunteers who help develop our exam questions, the committees and panels who represent various groups within the medical education community, external researchers and health profession organizations. We are committed to meeting the needs of educators and learners globally with assessment products and expert services such as NBME® Subject Examinations , Customized Assessment Services , Self-Assessment s , the International Foundations of Medicine® Program and Item Writing Workshops . Together with the Federation of State Medical Boards, NBME develops and manages the United States Medical Licensing Examination® , which measures the ability to apply knowledge and skills that form the basis of safe and effective patient care. Our Competency-based Assessment unit is focused on new methods as well as the optimization of assessment in the workplace and education. As a result of leadership in ongoing research, innovative measurement practices and the exploration of forward-thinking assessment modalities and improvements, NBME advances assessment science. Our grant and funding opportunities further support this dedication to medical education and assessment science. We help develop the next generation of assessment professionals through our Summer Psychometric Internship Program . Through the Stemmler Fund , Strategic Educators Enhancement Fund and Latin America Grants Program , researchers and educators can continue to improve the assessment of health care professionals around the world. NBME views diversity, equity and inclusion (DEI) as foundational and enduring to our strategy and vision. We continue to focus on ensuring that our DEI work is impactful and ingrained in everything we do, including with our staff, culture, products and services, the Philadelphia community and the broader medical education landscape. Our commitment manifests in our hiring and staff development, recruitment for committees, grants programs, design and review of our assessments, and involvement in our local and national communities. Learn more about NBME at NBME.org . The NBME offers competitive salaries, excellent benefits, and a rewarding work environment. Excellent Benefits include: Healthcare, Dental, Prescription, and Vision plans; 401(k) w/match, Tuition Reimbursement Plan, Commuter Benefit: Public Transit or Parking options. Remote Friendly Workplace. NBME is an equal opportunity employer as defined by the EEOC. #LI-Hybrid -> This will set the job to show the Workplace type of 'Hybrid' #Associate -> this would be considered intermediate / career level Job Posted by ApplicantPro
Company:
Nbme
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Technical Communication and Support Specialist
Technical Communication and Support Specialist is a Jobs Support Worker Job at Nbme located in Philadelphia PA. Find other listings like Technical Communication and Support Specialist by searching Oodle for Jobs Support Worker Jobs.
Technical Communication and Support Specialist is a Jobs Support Worker Job at Nbme located in Philadelphia PA. Find other listings like Technical Communication and Support Specialist by searching Oodle for Jobs Support Worker Jobs.