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Tech Support Representative I
Location:
Chandler, AZ
Description:
Axus Technology is a global OEM company based in Chandler, Arizona, bringing the latest surface processing solutions to emerging technology industries such as MEMS, Automotive, Defense and Aerospace, Lifesciences, and IoT. We provide advanced CMP tools and technology, along with exceptional technical expertise for wafer cleaning, precision wafer grind processing, and legacy tools making us one of the best highly-specialized technology suppliers and consulting services focused on engineering capability and efficiency in supporting the CMP market. We offer their clients the ultimate all-around customer service experience through three branches of support: equipment, development lab, and parts & services. Our operations include a dynamic production floor for new advance CMP tools and remanufactured legacy processing tools, a fully equipped class 100 foundry cleanroom for development and foundry processing, and a worldwide parts & services department for existing equipment including over 6,000 line-items of CMP and grinder parts. Axus offers a rich benefits package that includes: Health Insurance : three plan options to fit each Team Member's individual needs through United Health Care Dental: two plan options for Team Members through Principal Vision : one plan available for Team Members through Principal Group Life/AD&D : employer-paid through Principal Long-Term Disability : employer-paid through Principal Short-Term Disability : voluntary coverage available through Principal Voluntary Accident & Critical Illness : voluntary coverage available through Principal Voluntary Life / AD&D : voluntary coverage available through Principal Paid Time Off (PTO) and Paid Holidays 401K: Including company match Tech Support Representative I job responsibilities: To support to our customer base and field personnel by providing knowledge-based solutions. To assist in the maintenance and repair of semiconductor equipment through the use of technical documentation to include electrical schematics and mechanical assembly drawings. To resolving technical issues, maintain customer correspondence, generate and updated technical documentation and coordinating sales support. Essential Duties and Responsibilities: Spare Parts sales Research spare parts requests and coordinate with Engineering and Purchasing to resolve parts obsolescence issues. Provide customer quotations Assist with order management and customer spares issues. Technical Support Troubleshoot equipment issues and assist with internal problem resolution using electrical schematics and mechanical assembly drawings. Develop Product Support Bulletins (PSBs) and technical instructions Maintain written and verbal correspondence with customers Participate in tracking technical issues by prioritizing, researching, and providing customer solutions. This includes over-the-phone technical assistance and conference calls, as well as written correspondence. Customer Escalations: Work with technical support team to resolve escalated issues and coordinate with field service resources. Track customer issues and provide routine updates to management during regularly scheduled meetings. Required skill: An advanced mechanical aptitude and knowledge of pneumatics, hydraulics, electronics. The ability to read and interpret blueprints, schematics, and complex work instructions. A strong knowledge of hand tools and proper usage, including a digital multimeter. Exceptional organizational and analytical skills. Must have strong verbal and written communication skills. Must be proficient in Microsoft Office including Excel, Word, Project, and PowerPoint. Must be able to work under pressure and meet deadlines. This includes managing multiple projects to meet time-sensitive objectives. Qualifications: An associate degree in electronics or engineering technologies, or equivalent work experience, or completion of military technical training and field experience. Additional Requirements: Ability to maintain regular, punctual attendance consistent with our company policy. This position also requires working in close proximity with other team members. Positive and effective interaction with other team members is a necessary part of this position.
Company:
Axus Technology
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Tech Support Representative I
Tech Support Representative I is a Customer Service Tech Support Representative I Job at Axus Technology located in Chandler AZ. Find other listings like Tech Support Representative I by searching Oodle for Customer Service Tech Support Representative I Jobs.
Tech Support Representative I is a Customer Service Tech Support Representative I Job at Axus Technology located in Chandler AZ. Find other listings like Tech Support Representative I by searching Oodle for Customer Service Tech Support Representative I Jobs.