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Team Leader for Claims Adjudication
Location:
Coatham Mundeville
Description:
Exciting Opportunity: Team Leader for Claims Adjudication Team for a Leading Global Insurance Company Are you ready to join the ranks of a prestigious global insurance company that specialises in cutting: edge technology? We have an enticing proposition for you. A full: time Team Leader position, a permanent role with a salary of is GBP 36: GBP 40K per annum plus benefits. This is a London based opportunity, hybrid working, in the office for 2 days a week (Tuesday and Wednesday). The teams works Monday : Sunday with two days off. Currently we are following the pattern of working 1.5 weekend (1 full weekend and 1 half) but it is subject to change but would be maximum 2 weekends working a month. Interviews to take place immediately Key Responsibilities: Duties and responsibilities for Claims Adjudication Team Leader/ Coach role. : Lead the Team and support Experts achieve the required KPIs. : Engage and highly motivate team members to constantly deliver outstanding customer care. Develop and coach team members to improve performance, questioning and decision making. : Collaborate with the Quality Assurance team to monitor the standard of claims handling within the Claims Solutions team. : Review and measure performance on recorded contacts for Team in line with Company procedures. : Hold weekly coaching sessions with each team member and set SMART objectives to track progression. : Record a minimum of 1 Coaching session per week. : To backss team's performance through performance: related bi: annual appraisal process. : To manage all instances of underperformance and misconduct in line with company procedures and seek advice/support where appropriate. : Ensure all business: related communication is cascaded appropriately and in a timely manner. : Follow system and procedural processes to ensure team compliance with FCA regulatory and documented call handling requirements. : To manage escalation of difficult issues before formal complaints. Visit ListedBuy for more information.
Posted:
May 23 on ListedBuy
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Team Leader for Claims Adjudication is a Other Art & Media Jobs Manager Job located in United States. Find other listings like Team Leader for Claims Adjudication by searching Oodle for Other Art & Media Jobs Manager Jobs.