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Team Associate at Anchor
Location:
Monkey Island, OK
Description:
POSITION TITLE: Entertainment Team (A-Team) Associate CLASSIFICATION : Non-Exempt DEPARTMENT: Anchor- Full-time SUPERVISOR: Director of Anchor Operations Position Summary : Under the direct supervision of the Director of Anchor Operations, The A-Team Associate will be responsible for the oversight, training, & supervision of A-Team Assistants, & for ensuring the successful execution of all A-Team responsibility areas during open hours at The Anchor. These areas include running all facets of the command & control center, assisting, demonstrating, & promoting to customers using various physical & electronic games & attractions, & regular sanitation of touch point surfaces, among other assigned tasks. Our A-Team Associate position ensures Guests' initial impressions with Shangri-La Resort are positive and welcoming. The A-Team Associate position requires a strong communicator who will guide our Guests through their experience, retail, game rental and food and beverage experiences. Our A-Team Associate will also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the facility. These areas include running all facets of the command & control center, assisting, demonstrating, & promoting to customers using various physical & electronic games & attractions, & regular sanitation of touch point surfaces, among other assigned tasks. Additionally, A-Team Associates will play a key role in the coordination, organization, & execution of numerous events, parties, clinics, & camps hosted at The Anchor or other venues throughout the Shangri-La Resort property. All functions of this position will contribute to a fun, exciting, energy-driven atmosphere designed to maximize enjoyment for all visitors & enhance value for Shangri-La members. Essential Duties & Responsibilities: Process transactions from customers seeking to obtain or modify game cards, play arcade, simulator, or VR games, redeem gaming credits, rent equipment, purchase merchandise, or reserve court time. Answer phone calls & greet incoming customers. Demonstrate & upsell to customers using gaming machines. Coordinate & execute regular training for incoming & continual part-time staff. Supervise part-time staff performing A-Team non-management level duties. Generate advertising & promotional content for various media platforms. Perform preventative & corrective maintenance on various machines & equipment. Perform regular sanitation of all touch-point surfaces & other areas requiring cleaning. Execute daily facility opening or closing procedures. Perform regular X-out & Z-out procedures of cash register. Perform regular inventory counting & reporting. Attend planning meetings for numerous Shangri-La parties, events, clinics, & camps. Perform set up & tear down tasks related to parties, events, clinics, & camps. Address & resolve customer complaints leading to a satisfactory solution. Other duties as assigned by the Director of Anchor Operations. Physical Demands: The physical demands described herein are representative of those that must be met by an A-Team Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the A-Team Associate will regularly be required to: Work days, nights, and/or weekends as required. Work in environments with both hot and cold temperatures such as freezers and around cooking equipment. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 50 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. Minimum Qualifications: Associate's or Bachelor's Degree preferred. 1 year of experience in hospitality, recreational, or service-related field. Communication, organization, and management skills are critical. Positive, outgoing, high-energy approach necessary for fun & fast-paced position.
Company:
Shangri-La
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Team Associate at Anchor
Team Associate at Anchor is a Customer Service Team Associate at Anchor Job at Shangri-La located in Monkey Island OK. Find other listings like Team Associate at Anchor by searching Oodle for Customer Service Team Associate at Anchor Jobs.
Team Associate at Anchor is a Customer Service Team Associate at Anchor Job at Shangri-La located in Monkey Island OK. Find other listings like Team Associate at Anchor by searching Oodle for Customer Service Team Associate at Anchor Jobs.