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Sr. Supplier Success Professional (Sr Customer Support Rep)
Location:
Lehi, UT
Description:
Sr. Supplier Success Professional (Sr Customer Support Rep) supports the High Value Suppliers model. Using in-depth knowledge of the Connect and Salesforce platform to manage the compliance information of Suppliers by communicating via mail, telephone, or personally to meet specific compliance requirements of clients. Responsible for the accurate processing of supplier documentation. This position will have emphasis on high value clients as determined by the business. This will include but is not limited to compliance focused campaigns and new client onboarding. They are expected to be experts in their role and mentor to the others.This position requires being fully bilingual in French and English.After the initial 4 week training period in office, this role would offer a hybrid work schedule in our Lehi office (3 days in office, 2 days work from home).Pay rate: $19.20/hr USDRESPONSIBILITIES: Professionally respond to customer service needs of Avetta customers via Phone, Chat, Email, Voicemail, SMS, and any other active service channels as assigned and needed.Extensive knowledge of Client requirements, including but not limited to Insurance, OSHA, MSHA, Safety Manual, etc.Provide Avetta Customers with World-Class serviceResponsible for working directly with Suppliers to collect compliance information and increase overall compliance percentages and ongoing relationship with Suppliers and their compliance information.Work with Suppliers to ensure that their information ("file") is complete and correctWork with third parties on Supplier's behalf (e.g., insurance agents) when applicable, to collect compliance information.Handle customer escalations and service recover effortsServe as a subject matter expert in Connect, Salesforce, and other Avetta used platforms. Assist with training others.Other duties, tasks and projects as required. MINIMUM QUALIFICATIONS: Fluency in French and EnglishSuperior communication skills - both written and oralMeticulous attention to detailStrong multi-task skillsAnaptitudefor learning online software systemsExcellent troubleshooting and problem-solving skillsWorking knowledge of desktop productivity applications (Word, Excel, etc.)Passion/desire to help CustomersSelf-motivatedDesire to learn both new technology and new business processesFriendly presence and helpful attitude; good interpersonal skills and ability to work well with
Company:
Avetta
Posted:
January 2 on WhatJobs
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More About this Listing: Sr. Supplier Success Professional (Sr Customer Support Rep)
Sr. Supplier Success Professional (Sr Customer Support Rep) is a Customer Service Customer Support Specialist Job at Avetta located in Lehi UT. Find other listings like Sr. Supplier Success Professional (Sr Customer Support Rep) by searching Oodle for Customer Service Customer Support Specialist Jobs.
Sr. Supplier Success Professional (Sr Customer Support Rep) is a Customer Service Customer Support Specialist Job at Avetta located in Lehi UT. Find other listings like Sr. Supplier Success Professional (Sr Customer Support Rep) by searching Oodle for Customer Service Customer Support Specialist Jobs.