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Software Support Specialist
Location:
Richmond, VA
Description:
Cobb Technologies has career opportunities for motivated individuals who have a thirst for new technology. Our team members provide solutions to our customers that include print, software solutions, managed IT and Voice over IP. Cobb has been a leader in the Virginia marketplace for over 30 years. Cobb Technologies is seeking a Software Support Specialist to join our expanding IT Department. The Software Support Specialist is responsible for assisting in the early and mid-stages of the software sales process with expert knowledge of the company's catalog of business software solutions. Engagements in post-sales deployments with software vendors. In addition, in junction with the Project Manager & SME, this position will provide guidance during proofs-of-concept and/or on boarding projects. Gather all requirements and customer pain points to provide a solution through software. Deliver professional communication of possible project roadblocks and supply stakeholders with administrative training & end-user training collateral. Outline of Duties Work closely with the Software Sales SME to provide technical strategic sales support Ability to develop Interpersonal skills to navigate and assist in the sales engagement Possess strong listening skills to help provide the necessary solutions in a proposal Understand stages within the sales process, and when specific information should be presented at each step Provides coaching and professional development to team member sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills Pursues additional business development opportunities within customer's business. Collaborates with sales to ensure these opportunities are effectively covered Gain and maintain expert knowledge of the company's core software offerings and services Participate in Technology Partner programs for growing business development Follow company policy and procedures Create, Update and Review project information within the knowledge base DMS when assigned Create/utilize Unified Modeling Language of a business process workflow & Data configuration of implemented software Gain and maintain common knowledge of other company offerings to engage and debrief other Managed Services members of future opportunities. Operational Management Logs and tracks project milestones utilizing current Services tracking systems (ConnectWise). Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide accurate solutions to users. Participates in team meetings and projects as required. Create & Update information of the customer's configuration in the DMS knowledge base for future reference. Position Requirements CompTIA A+ certified or equivalent experience (required) Knowledge of Common network security practices Knowledge of Common Software troubleshooting Knowledge of Common Network connectivity troubleshooting CompTIA Network+ certified or equivalent experience (preferred) Contribute to creating a cohesive, supportive work environment Demonstrated ability to effectively communicate by phone, email, technical writing, and in person. Demonstrated ability to effectively utilize an Analytical Troubleshooting Methodology Identify the Problem Theories of probable causes Plan of action Implement the plan Verify solution Document actions, findings, and outcomes Process Driven & shows initiative to act independently to meet scheduled deadlines Possess Strong time management skills & organization of multiple priorities Exceptional interpersonal skills; Emotional Intelligence Job Posted by ApplicantPro
Company:
Cobb Technologies
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Software Support Specialist
Software Support Specialist is a Jobs Support Worker Job at Cobb Technologies located in Richmond VA. Find other listings like Software Support Specialist by searching Oodle for Jobs Support Worker Jobs.
Software Support Specialist is a Jobs Support Worker Job at Cobb Technologies located in Richmond VA. Find other listings like Software Support Specialist by searching Oodle for Jobs Support Worker Jobs.