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Shift Supervisor Greeter
Location:
Boston, MA
Description:
Lead Hospital Lobby Greeter As the Lead Greeter you would be responsible for creating a warm and welcoming experience for each person who walks through the hospital doors - patients, visitors and employees. Stationed just inside the front door of each entrance, this crucial position is charged with ensuring all who enter are aware of and adhering to the current Covid-19 protocols. From explaining masking requirements, to answering questions and assisting with wayfinding, this critical role sets the tone for the rest of the individual's visit. As a working Lead, you will not only deliver great experiences for patients and visitors, but create a culture of excellence during your shifts. You are a true customer service professional who inherently loves to help others and is happy to eliminate any anxiety that can come with a hospital visit. This fast-paced role requires the juggling of multiple duties including those related to operations, staffing, clients and customers. Hours are Tuesday - Friday 11am - 7pm, Saturday (or Sunday) 7am - 3pm. Essential Duties and Responsibilities (including but not limited to): Foster a spirit of teamwork and unity that enables each team member and the team as a whole to succeed. Access Control. Ensuring shifts are completed on time. Ensure Beacon Hill's service standards are exceeded. Coordinate with Area Manager to create and manage the team schedules and rotations. Adjust the schedule and roster to cover any last-minute changes. Provides a warm welcome to all entering the facility, offering to provide assistance where needed. Ensure that patients and visitors are aware of and adhering to hospital entrance policies such as universal masking and visitor restrictions Guide patients, visitors and employees to the mask station and be sure they put on provided masks and sanitize their hands Finds moments to go above and beyond by anticipating patient and visitor's needs, such as: Holding doors or offering wheelchair assistance Assisting with wayfinding Ensures hospital lobbies and public areas are clean, safe, and uncluttered in accordance with all infection control standards Refill mask and hand sanitizers dispensers across the entire hospital campus Support to security as an additional vigilant set of eyes and ears at the hospital entrance Performs other related duties as assigned Required Skills/Abilities (including but not limited to): Possesses exceptional customer service skills Maintains a warm, friendly and professional demeanor when working with other employees, patients and visitors Ability to read, understand, and communicate effectively both verbally and on paper Ability to proactively solve problems, but also knows when to ask for help Education and Experience High School degree or equivalent At least one year related experience strongly preferred Physical Demands and Working Environment (including, but not limited to): The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions. Physical Demands The Lobby Greeter will be required to stand for most of their shift, walk, sit, reach with hands or arms, talk and hear. Lobby Greeter must occasionally lift and/or move objects up to 20lbs and be able to wear PPE (personal protective equipment) for the duration of their shift. Work Environment The employee may be subjected to weather conditions prevalent at the time. The noise level in this work environment can range from minimal to moderate. Beacon Hill Hospitality is proud to be an Equal Opportunity Employer (EOE).
Company:
Beacon Hill Hospitality
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Shift Supervisor Greeter
Shift Supervisor Greeter is a Production Shift Supervisor Job at Beacon Hill Hospitality located in Boston MA. Find other listings like Shift Supervisor Greeter by searching Oodle for Production Shift Supervisor Jobs.
Shift Supervisor Greeter is a Production Shift Supervisor Job at Beacon Hill Hospitality located in Boston MA. Find other listings like Shift Supervisor Greeter by searching Oodle for Production Shift Supervisor Jobs.