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Service Officer - Montreal, QC
Location:
Montreal
Description:
Requisition ID: 184074 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Contributes to the overall success of the Corporate, Commercial and Small Business maintenance service team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Acountabilities Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients as it pertains to their day to day inquiries/investigations, payments requests, transactional activities, updates to their existing loans, accounts, products & services, and thereby adhering to established Operating Performance Commitments (OPCs). Maintains up-to-date knowledge and understanding of relevant products, processes and policies, including completing internal training, and reviewing appropriate news items and publications. Participates as an active partner, and initiates changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs and improve services. Responds promptly and effectively to service inquiries, concerns and complaints from Banking partners, with the ability to: Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required. Analyze situations and present sound recommendations and decisions to overcome any obstacles, and escalating if required. Facilitate decision making processes by providing timely, meaningful and easily available data. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions... Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
April 23 on ListedBuy
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Service Officer - Montreal, QC is a Other Art & Media Jobs Service Officer - Montreal Qc Job at Scotiabank located in United States. Find other listings like Service Officer - Montreal, QC by searching Oodle for Other Art & Media Jobs Service Officer - Montreal Qc Jobs.
Service Officer - Montreal, QC is a Other Art & Media Jobs Service Officer - Montreal Qc Job at Scotiabank located in United States. Find other listings like Service Officer - Montreal, QC by searching Oodle for Other Art & Media Jobs Service Officer - Montreal Qc Jobs.