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Service Manager
Location:
Coatham Mundeville
Description:
Join this dynamic company as their Service Manager, you will be leading the Service Office Team to achieve and exceed company KPIs. Your role involves ensuring first class customer service, managing budgets, and implementing strategies for productivity and efficiency. Join this dynamic company as their Service Manager, you will be leading the Service Office Team to achieve and exceed company KPIs. Your role involves ensuring first class customer service, managing budgets, and implementing strategies for productivity and efficiency. Key Responsibilities of the Service Manager Oversee the Service Office, exceeding company KPIs with a focus on customer satisfaction Provide service support to sales colleagues for new deals and renewals Communicate effectively with customers, providing updates, resolutions and monthly KPI packs Implement KPIs aligned with the service strategy, driving productivity & continuous improvements Handle complex enquiries/complaints within agreed SLAs, managing investigations, resolutions, and corrective actions Develop relationships with key customers and monitor and evaluate customer concerns Provide reporting to Head of Service and Aftermarket & Service Director Implement and monitor scheduling efficiencies for field productivity Authorise credits/refunds, ensuring thorough investigation to avoid repetition Ensure timely processing of service reports, maintaining KPIs Liaise with UK sales teams in line with departmental strategy Hold daily briefings, quarterly team meetings, and participate in Service meeting Manage overtime, training, and annual leave to ensure area coverage Be a key user for CRM Service office Collaborate with Regional Service Managers Leadership Requirements Ensure a safe, secure, and compliant work environment Select, recruit, and onboard new team members with HR support Plan and implement a comprehensive training plan for new starters Lead the team to meet results and overall strategy Set goals in line with Service. Visit ListedBuy for more information.
Company:
Cameo Consultancy Recruitment
Posted:
February 20 on ListedBuy
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More About this Listing: Service Manager
Service Manager is a Human Resource Service Manager Job at Cameo Consultancy Recruitment located in United States. Find other listings like Service Manager by searching Oodle for Human Resource Service Manager Jobs.
Service Manager is a Human Resource Service Manager Job at Cameo Consultancy Recruitment located in United States. Find other listings like Service Manager by searching Oodle for Human Resource Service Manager Jobs.