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Service Dispatcher / CSR
Location:
Mukwonago, WI
Description:
Service Dispatcher / CSR Don't miss this opportunity to join Midwest Heating & Cooling , one of the fastest growing HVACR companies in Southeastern Wisconsin! Career Perks at Midwest Heating & Cooling : Pay : Base salary $35-45k annually. Compensation is a generous blend of base salary, commissions, and bonuses...one of the absolute best compensation packages in our industry for this position! Our top performers in this position average between $55,000-$70,000 annually. Benefits : Health Insurance Packages (medical, dental and vision) 401K with Company Match Paid Time Off Paid Holidays Paid Training & Development Management Style : We believe in hiring the right person for the job, provide them with the tools they need to be successful...then get out of their way! We offer our team members: The tools, processes, and support to achieve success. An unparalleled support team! Company Culture : Paramount to Midwest Heating & Cooling is creating a work environment where people want to work! We believe in: Providing clients with the absolute best products, services, and professional team members! Friendly, good-spirited comradery and competition. Building a team-oriented work environment that encourages and rewards everyone to achieve their goals. Position Details : Service Dispatcher's primary role is to process customer requests with the highest level of customer care and service, provide internal support to the service team and to oversee the daily schedule of the service department technicians; scheduling and dispatching each call prioritizing logistics, skill level and availability. Responsibilities Include : Answer incoming calls and assist clients with scheduling appointments and all other inquiries. Accurate, dependable, and consistent data entry. Oversee the coordination of the service technician's daily routes. Assigning appointments by priority, logistics, skill level and availability. Reassigning appointments as needed throughout the day. Debrief service technicians after each call, ensure any needed follow up is coordinated in a timely fashion. Assist technicians as needed to obtain parts & materials. Maintain the maintenance plan database and contact all plan customers to schedule their maintenance services. Conduct post-appointment quality assurance calls. Swiftly and professionally resolve client or technicians' concerns. Escalate as needed. Assist Service Manager with administrative duties as needed. Participate in the after-hours on call dispatching rotation. Other duties as assigned. Required Qualifications : Minimum three years working experience in high level customer service applications; Expert customer service skills. Able to learn software applications and use with proficiency, accuracy, and confidence. Advanced working knowledge of Microsoft Office and Google programs. Able to work with a team to achieve departmental goals while simultaneously performing own duties independently with little to no supervision. Superior organizational, time management and communication skills. Able to stay calm and flexible in stressful or fluid working situations. Capable of making sound decisions based upon logic and reasoning. Geographical knowledge of our servicing area or ability to read maps. High energy personality and leadership qualities. Must be reliable, honest, and cooperative; Expected to be discrete when handling sensitive / confidential information. High school diploma or GED equivalent.
Company:
Midwest Heating & Cooling
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Service Dispatcher / CSR
Service Dispatcher / CSR is a Customer Service Customer Service Representative, Dispatcher Job at Midwest Heating & Cooling located in Mukwonago WI. Find other listings like Service Dispatcher / CSR by searching Oodle for Customer Service Customer Service Representative, Dispatcher Jobs.
Service Dispatcher / CSR is a Customer Service Customer Service Representative, Dispatcher Job at Midwest Heating & Cooling located in Mukwonago WI. Find other listings like Service Dispatcher / CSR by searching Oodle for Customer Service Customer Service Representative, Dispatcher Jobs.