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Service Coordinator
Location:
De Forest, WI
Description:
General Summary: Responsible for assisting the Account Managers and technicians. Assuring the technicians are scheduled and are maximizing their efficacy throughout the day. Principal Accountabilities: Receives incoming calls regarding service work. Enters calls into system. Creates follow-up calls when needed to complete service. Schedules all service work including new calls, follow-up work, and planned service, noting parts needed to complete work. . Adds new equipment, installation dates and warranty information for each customer including equipment installed on jobs. Enters Carrier warranty numbers when received. Enters planned service contracts and contract renewals for assigned Account Manager. Approves technician's time cards in order to transfer to payroll. Addresses discrepancies with technician and account Manager when needed. Receives all incoming requests for needed parts and part quotes. Record special parts purchased via the COINS P.O. system. Quotes small repairs to customers as needed. Maintains an up-to-date list of all parts purchased but not yet installed, including dates of parts quoted, parts ordered, and work done. Coordinates part/s pick-up and deliveries to Service Technicians as needed. Coordinate parts for planned service accounts working with vendors and technicians to deliver direct to jobsite. Sets up and maintains Tasking for Planned Service Agreements. Arranges returns in a timely manner to receive credit all special parts purchased but no longer needed, filling out and receiving any necessary paperwork to track returns. Files warranty claims for parts and makes certain warranty parts are stored for 30 days and marked with the appropriate disposal date. Makes certain warranty parts are returned if vendor requests them. Assists in inventory counting, recording and necessary paperwork, as needed. Sets up JOB's for their Account Manager, including reserving lifts, coordinating work with plumbing, sheet metal, electrical contractors, etc.; and entering new Assets, as needed. Creates Parts Only sales for Commercial customers. Proofreads and checks service orders for all required information. Resolves billing complaints by reviewing customers' account and service orders. Creates billing adjustments and submits them for approval. Maintains customer notes, adding and deleting where appropriate as applicable. Tracks costs of JOB's and Planned Service accounts, and reports profitability to Account Managers. Updates and saves new copies of shared office documents. Receives undelivered Commercial invoices and investigates reason for return. Makes needed address changes before mailing again. Knowledge, Skills and Abilities Required: Associate degree of higher. Three years of related experience. Knowledge of office management systems and procedures Excellent time management skills and the ability to multitask and prioritize work. Strong communication skills, both written and verbal, to engage effectively with senior executive team and coworkers. Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail. Proficiency with Microsoft Word, Excel, PowerPoint, and Internet; ability to create and maintain databases and complex spreadsheets. Forward thinker who actively seeks opportunities for improvement and proposes solutions. Description of physical working environment: Normal office environment. Routinely works from a sitting position with a computer. Regular bending, twisting, and light lifting is common. Hooper is an equal opportunity/affirmative action employer. This company considers candidates regardless of age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.
Company:
Hooper
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Service Coordinator
Service Coordinator is a Customer Service Service Coordinator Job at Hooper located in De Forest WI. Find other listings like Service Coordinator by searching Oodle for Customer Service Service Coordinator Jobs.
Service Coordinator is a Customer Service Service Coordinator Job at Hooper located in De Forest WI. Find other listings like Service Coordinator by searching Oodle for Customer Service Service Coordinator Jobs.