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Service Call Center Agent Role
Location:
Pasadena, CA
Description:
The Service BDC Agent will do the following: Answer all customer calls promptly and professionally Determine customer’s primary concern and schedule the necessary appointment Establish and maintain great customer relationships that encourage repeat and referral business Work as a team player and uphold the company’s standards of professionalism and integrity Work with Service Advisors to ensure all customers are scheduled efficiently and timely Make outbound calls to existing customers for follow-up or to schedule maintenance due on vehicle Performs other duties as assigned Will problem solve and communicate with customers (written and verbal) Follow all company policies and procedures Attend Training Sessions and Meetings as required. The Service BDC Agent will possess the following: Strong customer service skills Previous inbound/outbound customer service, call center experience a must Professional appearance and work ethic Proficient computer skills, ability to manage multiple systems Strong organizational and time management skills Must be energetic, enthusiastic and team-oriented Willing to submit to a pre-employment background check & drug screen Benefits: Medical Plan Dental Plan Vision Plan 401K Plan Paid Vacation Paid Training Promote from within Discounts on Products + Services The Service BDC Agent Roles has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $17.00 and $17.00. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
Company:
Toyota Of Pasadena
Posted:
March 12 on Applicant Tracking Software
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More About this Listing: Service Call Center Agent Role
Service Call Center Agent Role is a Customer Service Call Center Representative Job at Toyota of Pasadena located in Pasadena CA. Find other listings like Service Call Center Agent Role by searching Oodle for Customer Service Call Center Representative Jobs.
Service Call Center Agent Role is a Customer Service Call Center Representative Job at Toyota of Pasadena located in Pasadena CA. Find other listings like Service Call Center Agent Role by searching Oodle for Customer Service Call Center Representative Jobs.