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Service Advisor
Location:
Creston
Description:
The Service Advisor acts as the communication liaison between customers and the repair technicians as well as maintains service records and oversees the scheduling of repairs. At Peterbilt Pacific, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years. Responsibilities Acquire and maintain customer and vehicle information Consult vehicle file for outstanding recalls or warranty repairs Obtain credit approval if necessary Open repair orders and enter job descriptions Coordinate new and used truck department requirements Obtain, in advance, repair order requests on new sales and coordinate with parts department on requirements Receive service department phone calls and direct to appropriate person as required Follow-up with customers about service repairs done and additional items found in need of repair Maintain MVI decals and paperwork Give out purchase order numbers Keep the service and warranty departments filing current Provide additional assistance to Service Manager, Warranty Admin and Shop Foreman, as required Other duties and projects as assigned WARRANTY DUTIES Provide excellent customer service and maintain customer relationships Interpolate and prepare information from repair orders, service reports, test results and troubleshooting to process engine, drivetrain and chassis warranty and extended warranty claims Prepare customs documents, locate, ship, track and tag failed warranty parts for return as requested by vendors Review warranty RO’s according to warrantability Review all warranty RO’s to ensure proper documentation and troubleshooting is completed and filled out Forward all warrantable work. Visit ListedBuy for more information.
Company:
Peterbilt Pacific
Posted:
January 3 on ListedBuy
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More About this Listing: Service Advisor
Service Advisor is a Other Art & Media Jobs Service Advisor Job at Peterbilt Pacific located in United States. Find other listings like Service Advisor by searching Oodle for Other Art & Media Jobs Service Advisor Jobs.
Service Advisor is a Other Art & Media Jobs Service Advisor Job at Peterbilt Pacific located in United States. Find other listings like Service Advisor by searching Oodle for Other Art & Media Jobs Service Advisor Jobs.