This listing was posted on ListedBuy.
Senior Complaints Manager
Location:
Newcastle upon Tyne
Description:
Senior Complaints Manager Strawberry Lane, Newcastle upon Tyne, with hybrid flexible working Permanent, Full time (37.5 hpw) Salary circa: £47,000 pa, dependent on skills and experience with great benefits including Health Cash Plan Home, a place where you belong We have a brilliant opportunity for you to become a vital part of our customer complaints team in the role of Senior Complaints Manager. This newly established position will involve leading, developing and inspiring the complaints team ensuring the end-to-end life cycle of complaints are managed and resolved within the key SLA? s. Focusing on ensuring the delivery of our customer promise through effective and customer-centric complaint resolution. Your leadership and focus will champion, drive and embed a culture which encompasses the hearts and minds of our customers. Typical day as a Senior Complaints Manager Playing a key role in ensuring policy, process and regulations are followed. Offering expert support and coaching to colleagues across the business. Drive a culture of seeing complaints as a positive way to learn about what our customers expect. Provide analysis on a regional, organisation and business area level to look at trends, themes and lessons learnt. Evidence based and risk backssed concise recommendations to the wider team/business. Work at pace and manage competing priorities. If you like going home each day knowing that you have helped change our customers lives for the better, you? ll do that here, working for one of the top 10 Great Place to Work in the UK! You have Resilience and strong leadership, which inspires confidence in colleagues. With a proven track record of delivering targets and KPI? s. A creative approach to problem solving and influencing, complaints resolutions. Have experience of complaints policies, Housing Ombudsman regulations and regulatory standards. Be a confident communicator with confirmable analytical and report writing skills... Visit ListedBuy for more information.
Company:
Home Group
Posted:
January 5 on ListedBuy
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More About this Listing: Senior Complaints Manager
Senior Complaints Manager is a Executive Manager Job at Home Group located in United States. Find other listings like Senior Complaints Manager by searching Oodle for Executive Manager Jobs.
Senior Complaints Manager is a Executive Manager Job at Home Group located in United States. Find other listings like Senior Complaints Manager by searching Oodle for Executive Manager Jobs.