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Senior Analyst Benefits Customer Service
Location:
Astoria, NY
Description:
Senior Analyst, Benefits Customer Service Position Summary: The Senior Analyst, Benefits Customer Service requires providing support for all aspects of benefits programs and developing metrics related to internal and external customer service. The Senior Analyst will provide monthly evaluations to the Benefits team on trending areas and process efficiency. They will work closely with specified business partners and serve as a liaison between front:line teams for data. This position also leads crewmember interactions related specifically but not limited to, business plans, direct bill, qualified life events, Affordable Care Act (ACA), and COBRA, requiring a can:do attitude aiming towards positive outcomes. The role requires a foundational understanding of leaves and other benefit programs, as well as compliance with all governmental regulations, including disability, federal, state, and city leave ordinances. Essential Responsibilities: :Provide comprehensive analysis inclusive of customer service and business partner productivity :Acts as a trusted advisor and educator, with an in:depth understanding and strong communication abilities on benefit design packages to internal customers :Interprets plan benefits and resolves concerns and enrollment issues while establishing rapport :Interacts with internal and external customers verbally and in written form to ensure appropriate satisfaction is achieved :Identify and recommend efficiency opportunities and initiatives :Develop dashboard reports trends :Prepares ad hoc reporting and analyses, including contributing data and spreadsheet preparation :Work closely with Manager, Benefits to develop trend models and update assumptions :Work collaboratively with cross:functional teams to ensure a seamless customer experience :Maintain and lead bi:weekly Business Partner meetings :Navigate applicable Business Partners systems portals to support inquiries and processes :Develop defined and measurable metrics of success for Business Partners related to customer satisfaction and processes :Act as liaison for technology files :Provide support for open enrollment and other benefits:related events :Other duties as assigned Minimum Experience and Qualifications: : Bachelors Degree in Business Management,Human Resources or related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience : Three (3) years of experience in customer service or any combination of education and experience that would provide an equivalent background : Prior experience with HRIS systems :Proficient with the Microsoft Office suite and proficient in Excel experience :Excellent communication and analytical skills :Available for occasional overnight travel (10) :Must pass a pre:employment drug test :Must be legally eligible to work in the country in which the position is located :Authorization to work in the US is required. This position is not eligible for visa sponsorship Preferred Experience and Qualifications: :Three (3) years of analytical experience in data consolidation, programming : Experience working directly with benefits : Experience in successful resolution of high:level/sensitive customer service issues preferred :Certified Employee Benefit Specialist (CEBS) or Professional in Human Resources (PHR) certification Crewmember Expectations: : Regular attendance and punctuality : Potential need to work and travel flexible hours and be available to respond on short notice : Able to maintain a professional appearance : When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft : Must be an app
Posted:
May 18 on Tip Top Job
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More About this Listing: Senior Analyst Benefits Customer Service
Senior Analyst Benefits Customer Service is a Customer Service Customer Service Representative Job located in Astoria NY. Find other listings like Senior Analyst Benefits Customer Service by searching Oodle for Customer Service Customer Service Representative Jobs.
Senior Analyst Benefits Customer Service is a Customer Service Customer Service Representative Job located in Astoria NY. Find other listings like Senior Analyst Benefits Customer Service by searching Oodle for Customer Service Customer Service Representative Jobs.