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Senior Advisor
Location:
Tamworth
Description:
Company Description Job Description We are currently recruiting a talented and results driven Senior Advisor to join our busy contact centre team in our Tamworth Contact Centre on a Secondment basis. The role: If you thrive working in a hive of activity, love the buzz of knowing that every call means a sale and enjoy enhancing the customer experience, then you’ll love working as a Brakes Senior Advisor. The role of Senior Advisor is to work highly efficiently and effectively as a trusted advisor and expert supporting both customers and colleagues. You will provide support and guidance to ensure Advisors are enabled to provide an excellent service to our customers and to ensure the company's reputation is maintained and enhanced, this includes taking ownership of escalated customer issues and providing timely, relevant and appropriate solutions. They’re the people who make it happen for our customers – ensuring that ordering is easy, whilst upselling products that will enhance the customer experience. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way! Handle both inbound and outbound customer contacts Ensure all issues are dealt with according to agreed KPI's Deliver an excellent customer experience, supplying fast, up to date resolutions Support Team Managers with coaching and development Act as an SME on key area(s) systems and processesto deputise for a Team Manager in their absence, to ensure the day to day activities are carried out efficiently and effectively Required skills and competencies: Results Orientated – Confident, self-motivated and positive attitude with strong commercial awareness A passion for providing an outstanding customer experiences Ability to proactively give feedback and act on feedback given – Champions a coaching and empowerment culture Computer literacy, confident user of Microsoft Office applications, excel, word, Power Point etc Clear and concise communication. Visit ListedBuy for more information.
Company:
Brakes
Posted:
May 23 on ListedBuy
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More About this Listing: Senior Advisor
Senior Advisor is a Other Jobs Senior Advisor Job at Brakes located in United States. Find other listings like Senior Advisor by searching Oodle for Other Jobs Senior Advisor Jobs.
Senior Advisor is a Other Jobs Senior Advisor Job at Brakes located in United States. Find other listings like Senior Advisor by searching Oodle for Other Jobs Senior Advisor Jobs.