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Sell In & B2B Customer Service Manager
Location:
Toronto
Description:
JOB SUMMARY: The Sell In and B2B Customer Service Manager is in charge of the day-to-day operations of our customer service team and ensuring an outstanding customer satisfaction to all our US and Canada Sell In and B2B customers. The Sell In and B2B Customer Service Manager will be managing and optimizing all aspects of the order processing from creation to delivery, ensuring orders are delivered on time, in full, and comply with customers’ requirements. The Sell In and B2B Customer Service Manager is also responsible for the maintenance of the entire customer database in a timely and accurate manner. JOB RESPONSIBILITIES: R esponsible for daily operations of the Sell In and B2B Customer Service department Internal and external communication and teamwork are essential. Communicate with our customers to ensure customer satisfaction Collaborate with our sales teams, supply chain team and warehouse operations teams to provide in a timely manner all inquiries from our customers Ensuring that our products are efficiently and accurately delivered to our customers and in compliance with our customers’ requirements : Order acknowledgment Delivery notification Tracking information Monitoring and reporting on department KPIs, aligning internal operational KPIs with customer metrics and develop performance scorecards Optimizing all aspects of the fulfillment process, from order receipt to delivery, ensuring a customer centric experience Support warehouse with delivering high service level and the flawless execution of order management processes Develop collaborative supply chain solutions through cross-functional partnerships that drive mutual benefits for external customers and internal business partners Coordinate with operations on service issues to ensure that the root cause analysis and corrective/preventive actions are robust Provide strategic supply chain expertise and insights to the commercial teams for competitive differentiation Manage customer claims,. Visit ListedBuy for more information.
Company:
L'Occitane En Provence
Posted:
April 11 on ListedBuy
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More About this Listing: Sell In & B2B Customer Service Manager
Sell In & B2B Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job at L'Occitane En Provence located in United States. Find other listings like Sell In & B2B Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.
Sell In & B2B Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job at L'Occitane En Provence located in United States. Find other listings like Sell In & B2B Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.