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Schedule Administrator
Location:
Tewksbury, MA
Description:
Schedule Administrator- Based out of Tewksbury, MA Our CompanyHeritage Home Service has been a leader in helping homeowners solve their plumbing, heating, cooling and electrical problems in southern NH and northern MA for over 35 years. As a family owned and operated business, we take pride in producing work of integrity while also taking great care of the people that make our company run...our Heritage family! As we continue to grow, we are in need of high-character individuals interested in growing personally and professionally alongside a team (family) of like-minded individuals that have a bigger vision for themselves, their customers and their community. If you are ready for more than punching a clock and putting in your time, we would love to connect and learn of your interests and goals for the future as well as share ours.The RoleAs a Schedule Administrator you will evaluate customer calls and match the right technician to every job.Responsibilities:Handle all customer interactions in a professional and courteous mannerEvaluate customer calls determining which technician is best suited for the callManage daily schedule ensuring efficiency and on time arrival for every appointmentInform customers of status and progress of their service visitFollow up on job completion to ensure 100% client satisfactionRespond to client request and or concerns in a timely mannerAttend daily huddle for team focus and supportParticipate in ongoing development opportunitiesSupport service manager in daily operations of the teamIdentify and celebrate wins for team member acknowledgement and encouragementIssue purchase orders as needed.Close out each service call/day's activityQualifications:Friendly and empathetic attitudeSelf-starterDetail- oriented and able to multitask while working in a fast paced environmentProven track record in dispatch and/or logistics (2-3 years of experience is preferred)Strong verbal and written communication skillsHigh attention to detail and ability to follow instructionsAccess to a computer, smartphone and broadband (or suitably high speed) internet connection, as these will not be provided by HeritageBasic math skills. Must be able to perform basic calculations for costs of servicesSolid computer and smartphone literacy (Proficiency in Google Chrome, Gmail, and other Google web applications is preferred)Ability to improvise and adjust with constantly changing needs of the businessWillingness to learn and receive training on new skills and technologiesThe position will be based out of our Tewksbury, MA office. Travel to the office is required, this is NOT a remote position.Benefits:Hourly pay between $22 - $28 and eligible for overtime (negotiable depending upon experience)Paid Vacation, Personal, Sick TimePaid Holiday TimeMedical, Dental, Vision InsuranceLife, AD&D, Short & Long Term Disability Insurance401k Retirement Plan with Company MatchProfit Sharing Incentive PlanIndividual and group development with opportunities for advancement1:1 CoachingOngoing Training OpportunitiesProfessional, Family FeelCompany EventsWork Schedule:Full-Time (40 hours) and Part time positions available (20 to 30 hours)Monday - Friday 8.30 - 5.00Monday - Friday 10,30 - 7.00Part time morning and afternoons (flexible hours) 20 - 30 hours weekSome positions may require a saturday rotation(Participation in the on-call rotation and working a Saturday every 4-6 weeks is required)If you are interested in becoming a Schedule Administrator and member of our Heritage family, please click "Apply for the position" to submit your applicationTo learn more please email our Recruiting Specialist - Lilianna Ricker (603) 647-/ XXXX@justcallheritage.com Also, feel free to visit our website to learn more about Heritage at: https://heritagetechs.com/ Job Posted by ApplicantPro
Company:
Heritage Home Service
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Schedule Administrator
Schedule Administrator is a Clerical Administrator Job at Heritage Home Service located in Tewksbury MA. Find other listings like Schedule Administrator by searching Oodle for Clerical Administrator Jobs.
Schedule Administrator is a Clerical Administrator Job at Heritage Home Service located in Tewksbury MA. Find other listings like Schedule Administrator by searching Oodle for Clerical Administrator Jobs.