Salon Leader, Salaried

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Salon Leader, Salaried

Location:

Wytheville, VA

Description:

Job Title: Salon Leader, Salaried (Non-Exempt) Reports To: Market Leader Direct reports: Assistant Salon Leader, Stylists, Receptionist, and Other Salon Associates Overview: The Salon Leader is responsible for overseeing all aspects of salon operations. The Salon Leader is directly responsible for achieving salon goals. Specifically, the Salon Leader is expected to: Ensure that the entire salon team provides exceptional customer service; Market the salon and grow the business; Effectively recruit, interview, hire, coach, develop and lead a salon team; Create and maintain salon schedules that consistently meet the needs of the business; Manage and control expenses; Demonstrate strong technical ability; Complete required administrative tasks; Consistently meet sales goals; Achieve personal productivity goals; Lead through YHSG vision & mission statement. Qualifications: • Valid current cosmetology license, to include a manager license as required by local (or state/provincial) cosmetology regulations. • Ability to work a flexible schedule, including nights, weekends and holidays. Occasional overtime and overnight travel may be required. Position may require working alone in the salon. • Ability to provide exceptional customer service and consistently perform quality services. • A team player with strong leadership qualities. Ability to multi-task and work at a fast pace while demonstrating good judgment and time management skills. • Communicate effectively with salon team, peers, supervisors, Wal-Mart staff, vendors, and customers. • Ability to read and analyze various salon reports. • Basic reading, writing, math and computer skills required. Capabilities: • Demonstrate ability to run a profitable business. • Team-building skills. • Lead by example and demonstrate a positive attitude. • Exercise good judgment. • Lead and drive change. • Deliver best-in-class customer experience. • Understand customer needs and trends. • Demonstrate accountability, dependability and ethics. • Occasional travel to mandatory meetings and training sessions, including overnight travel. Essential Functions: Ensure team drives guest loyalty through an exceptional salon experience : • Responsible for creating a culture consistent with YHSG values and mission. Build necessary business relationships and create an environment of development. Responsible for building a high performing team that works together to achieve results • Coach and develop the team through existing guest service training programs. • Collect or verify guest information during every visit. • Create weekly salon schedules using available scheduling and forecasting tools that support the customer experience and ensure the salon is adequately staffed. • Ensure salon team presents a professional appearance and a positive attitude. • Handle and resolve customer service issues to maintain customer loyalty, timeliness and meaningful resolution. Promote the salon within the community and grow the business: • Utilize existing business tools to attract and retain customers. • Coordinate promotional sales displays as directed. • Develop and maintain local business relationships and community involvement. • Establish and maintain a positive working relationship with peers, salon personnel, YHSG leadership team, YHSG office personnel, YHSG support partners, as well as Wal-Mart staff, Wal-Mart management, licensors and beauty schools. Lead and develop a team: • Recruit, interview, hire, train and retain staff in partnership with your Market Leader. • Create a positive work environment through motivation, recognition and coaching. • Use set monthly goals to create daily goals, objectives for team, measure performance and provide coaching. • Schedule and conduct staff meetings and technical workshops as required. • Document important conversations and incidents partnering with your Market Leader. Manage and control expenses: • Effective control of salon payroll. • Effective control of salon operating costs such as supply and retail inventory, utilities, and maintenance costs including back bar process and controls. • Audit salon to ensure employees charge correctly for services and products. Demonstrate strong technical ability: • Display a sound understanding of various techniques and perform all available services in a competent, efficient and professional manner. • Train and provide guidance to employees on proper techniques for services offered. Complete required administrative tasks/compliance: • Enforce and promote all YHSG policies, procedures and work rules. • Ensure closing procedures are adhered to and daily bank deposits are made. • Ensure that the assets of the salon are protected, and that safety, security and loss prevention policies are always adhered to. • Ensure the cleanliness of the salon and that the salon complies with all applicable state and local sanitation rules and YHSG salon standards. • Perform and delegate a variety of tasks related to salon operations, including but not limited to: answering telephones, stocking shelves, taking cycle counts/inventory, and other duties as assigned. • Ensure all staff licenses are current, valid and posted as required. • Ensure all items required by state and federal law are posted in salon as directed by the company. • Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety. • Ensure salon is open for all posted hours covering any employees' shifts, if necessary. Physical Requirements and Work Environment: • Frequent lifting up to 10 lbs. to pick up bottles of product needed to perform hair services and stock retail shelves. Occasional lifting 10-25 lbs. to assist unloading monthly shipment of products • Continuously perform hair services and perform other job-related functions throughout each work shift • Greet customers at the front of the salon, escort them back to the styling chair and to and from the shampoo area and escort them back to the front of the salon once the services are completed • Retrieve supplies needed to perform services from various areas of the salon, including taking trash to Wal-Mart designated area • Continuous repetitive movement with fingers, hands, wrists and arms, including but not necessarily limited to using scissors to cut hair, rolling hair in rods to perform perm services, vigorous movement to massage/shampoo guest's hair, twisting wrists to blow dry and style hair with various irons • Continuous grasping of customer's hair, blow dryer, curling iron, combs, and hair coloring brushes in order to perform services • Continuous reaching, alternating between shoulder level and above-shoulder-level height to perform services, stock shelves, retrieve product/supplies from cupboards and shelves • Frequent twisting and bending to shampoo customer's hair, frequent twisting to reach for tools while customer is seated in styling chair and sweep hair off the floor after service • Occasional pushing and pulling to move styling chair • Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray and customer perfume • Occasional climbing of ladder/stepstool to stock shelves, retrieve products, change bi-monthly collateral, and maintain salon • Visual observation of customer's hair, including close vision, color vision and the ability to adjust focus • Ability to communicate with customer's regarding services offered and requested and regarding customer's needs and desires regarding such services Additional Performance Target Requirements Must hire and maintain a minimum of two stylists that cover commission. Must achieve a minimum of $2,500 in sales per week ($5k bi-weekly) within eight weeks of assuming the position. Must consistently maintain that minimum sales threshold after eight weeks. Administrative requirements must be met consistently. Compensation and Schedule $40k annual salary. * Benefit-eligible. Tips, product sales commission, RMP (gross profit) bonus potential. 40 hours of annual PTO after one year of service. 80 hours of annual PTO after three years of service. Must work five days per week for a total of 40 hours which includes every Saturday plus either a Friday or a Sunday each week. *This is a non-exempt position so you must still clock in and out for each shift. You will be eligible for overtime if you work over 40 hours/week; however, this role is not intended for more than 40 hours/week. You must notify your Market Leader if you believe finishing a shift or covering for another employee will put you into overtime so they can authorize you to do so. Overtime will be monitored and excessive or repeated overtime that is not authorized and not reasonably determined to be for a bona-fide business reason will be subject to disciplinary action. The company will consider requests to modify the job description or exceptions based on legally protected religious observances, as reasonable accommodations to an employee's disability, or as otherwise required by law. Job Posted by ApplicantPro

Company:

Smart Style By YSG

Posted:

December 26 2023 on ApplicantPro

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Salon Leader, Salaried | Salon Leader Salaried in Job Job at Smart Style by YSG in Wytheville VA |1

Salon Leader, Salaried

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