This listing was posted on Tip Top Job.
Sales Support Specialist
Location:
Southfield, MI
Description:
Build a better career with MSC.Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace. Requisition ID :15898 Employment Type :Full Time Job Category :Customer Care Work Location :Southfield, MI State or Province :Michigan (US:MI) Potential Work Location :United States : Michigan : Southfield BRIEF POSITION SUMMARY: The Sales Support Specialist is a forward:facing customer support role interacting with the Sales Team as well as internal departments to ensure accurate and effective information is being provided. They are responsible for providing the Sales Team with direction and support during the transactional sales process, enabling MSC to deliver the most valuable customer experience. The role provides real:time customer service to resolve sales related issues in a timely manner. DUTIES and RESPONSIBILITIES: * Responsible for understanding all system processes of the order life cycle to provide real:time customer support. This includes but is not limited to Order Entry, Data Process, Billing, Payment, Shipping, Delivery, Return and Account Credits. * Proficiency in all MSC Sales Tools to effectively utilize and support requests from the Sales Team. This includes, but not limited to, AS400, WebSoe, SalesForce, Sharepoint, ServiceNow. * Provide informal MSC Sales Tools training via email, phone and/or IM when needed to ensure internal customer has sufficient guidance to support the end customer. * Provide troubleshooting assistance for customer orders, account status and relevant inquiries in support of the transactional process * Deliver a superior customer experience in:order to contribute to account retention and growth while meeting departmental metrics. * Cross:functional knowledge to work with internal teams and provide guidance to internal customers in a timely fashion. * Liaison between Logistics and Sales to communicate Service Level misses and impact to end customer orders. * Leverage established team standard operating procedures to provide consistent support to the sales team. * Identify and communicate improvement opportunities to current business processes as well as team processes to enhance efficiency and productivity for the sales process. * Performs within a hotline environment with service level measurements and expectations. * Ensure departmental program quality and compliance are being met or exceeded at all times. * Maintains and extends strong and positive relationships with internal customers. * Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose. * Participation in special projects and performs additional duties as required *INDICATES ESSENTIAL DUTIES To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. EDUCATION and EXPERIENCE: o Associate's degree and 1 year experience in a fast paced customer service or sales support function; in lieu of degree, 2+ years of experience in fast paced customer service or sales support function will be required o Previous experience supporting inside or outside sales is a strong plus. SKILLS: o Exceptional customer service skills; good listener, excellent follow:up and follow through o The ability to multi:task to effectively set and manage multiple priorities o Excellent communication, organizational and
Posted:
May 18 on Tip Top Job
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Tip Top Job
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Sales Support Specialist
Sales Support Specialist is a Human Resource Support Worker Job located in Southfield MI. Find other listings like Sales Support Specialist by searching Oodle for Human Resource Support Worker Jobs.
Sales Support Specialist is a Human Resource Support Worker Job located in Southfield MI. Find other listings like Sales Support Specialist by searching Oodle for Human Resource Support Worker Jobs.