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Sales Support Advisor
Location:
Barnsley
Description:
Have you worked in a call centre looking after high net worth consumers, dealing with deliveries of high value, luxury goods overseas? Due to restructure and promotion, a Sales Support Advisor is required by an award winning business in the Barnsley area to answer consumer customer enquiries via phone, email and live chat, resolve issues with deliveries in an efficient and timely manner. Issues may include providing updates and information for customer orders, handling returns, addressing complaints and troubleshooting issues. Most sales are overseas, and therefore you will be required after the initial 2 months training to work on a shift basis Monday to Friday. i. e. 09:00 : 17:30 1 week, and then 13:00 to 21:00 the following. Reporting to the Head of Customer Services and working closely with all functions in the business to achieve high levels of service, the Sales Support Advisor will be: Providing excellent customer service to high net worth consumer customers via telephone, email and live chats Dealing with high volume tickets quickly and effectively, adhering to response targets Ensure that you are providing timely delivery of products to customers Dealing with inquiries in the correct manner in accordance with all guidelines Handling warranty issues effectively Liaise with the Sales, Purchasing and Warehouse team to secure strong relationship across all functions Working conjointly with the Head of Customer services in order to resolve urgent issues/enquiries from customers or any function in the business. Maintain a positive attitude and calmly respond to customers complaints Whats on offer for the Sales Support Advisor? Permanent full time based in Barnsley Salary GBP30,000 : GBP35,000 a year As the team grows, opportunity to progress, and be second in command. Pension 28 days holiday Health and Life insurance Parking on site Shifts required will be a week (Mon to Fri) of 09:00:17:30 and then a week of 13:00:21:00. Visit ListedBuy for more information.
Posted:
January 15 on ListedBuy
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Sales Support Advisor is a Other Art & Media Jobs Sales Job located in United States. Find other listings like Sales Support Advisor by searching Oodle for Other Art & Media Jobs Sales Jobs.
Sales Support Advisor is a Other Art & Media Jobs Sales Job located in United States. Find other listings like Sales Support Advisor by searching Oodle for Other Art & Media Jobs Sales Jobs.