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Sales & Service Associate
Location:
Webster, TX
Description:
Summary: The Sales & Service Associate will provide excellent customer service and be responsible for making guests feel welcome, comfortable, and well attended to at all times. Essential Duties : Essential job duties for this position include the following items. Other duties must be performed as assigned or required. Communicate with the housekeeping, maintenance & sales departments to ensure prompt responses to guests' needs. Managing front desk activity and handling guest check-ins and check-outs. Make reservations or appointments for guests who want to avail themselves of local entertainment or services. Answer guest calls and record details of each conversation for future follow-up. Answering calls and queries related to potential booking. Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues. Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we're prepared for them. Report any accidents or injuries to management immediately. Must have flexible work availability to include mornings, evenings, weekends and holidays. Provides highest quality guest service at all times and anticipate and exceed guest expectations. Attend work on time as schedules and adhere to attendance policy. Continually motivate fellow colleagues and guests. Actively learn new policies or more efficient processes. Master all SSA rules and regulations. Well versed in property specific hotel PMS system. Actively enter information into an online database. Willingness to learn strong customer service skills. Per our culture, you should provide a level of Platinum Service to each and every guest. Qualifications: Strong interpersonal and Team Building skills. Desire to learn and grow, regardless of the phase of your career you happen to be in. To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required. Education/Experience: Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience. Proficient in Microsoft Office. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work shifts over weekends, and on public holiday as needed. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing Approximately 1/3 to 2/3 of on-the-job time. Walking Approximately less than 1/3 of on-the-job time. Sitting Approximately greater than 2/3 of on-the-job time. Use of hands to finger, handle or feel Approximately 1/3 to 2/3 of on-the-job time. Reaching with hands and arms Approximately less than 1/3 of on-the-job time. Climbing or balancing Approximately less than 1/3 of on-the-job time. Stooping, kneeling, crouching or crawling Approximately less than 1/3 of on-the-job time. Talking or hearing Approximately greater than 2/3 of on-the-job time. Travel- Approximately less than 1/3 of on-the-job time. Weight lifted/Force exerted An average of approximately 10 pounds, less than 1/3 of on-the-job time, non-continuously. Vision There are no special vision requirements for this position. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Environmental Exposure to potentially hazardous environmental conditions may include the following: Wet or humid conditions (non-weather) Approximately less than 1/3 of on-the-job time. Work near moving mechanical parts Approximately less than 1/3 of on-the-job time. Work in high, precarious places Approximately less than 1/3 of on-the-job time. Fumes or airborne particles Approximately less than 1/3 of on-the-job time. Toxic or caustic chemicals Approximately less than 1/3 on-the-job time. Outdoor weather conditions Approximately less than 1/3 of on-the-job time. Extreme cold (non-weather) Approximately less than 1/3 of on-the-job time. Extreme heat (non-weather) Approximately less than 1/3 of on-the-job time. Risk of Electrical Shock Approximately less than 1/3 of on-the-job time. Noise There is little to no noise in this position.
Company:
Pathfinder Hospitality
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Sales & Service Associate
Sales & Service Associate is a Sales Sales Job at Pathfinder Hospitality located in Webster TX. Find other listings like Sales & Service Associate by searching Oodle for Sales Sales Jobs.
Sales & Service Associate is a Sales Sales Job at Pathfinder Hospitality located in Webster TX. Find other listings like Sales & Service Associate by searching Oodle for Sales Sales Jobs.