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Sales & Customer Service ANALYST
Location:
Batavia, IL
Description:
Wedi Corporation (www.wedicorp.com) is the worldwide industry leader in the manufacturing and development of high-performance and quality shower systems and backer board systems used in the construction of custom tiled wet rooms. JOB SUMMARY: The primary responsibilities are but not limited to supporting our sales, marketing, and service teams by providing data reporting, competitive analysis, forecasting, and actionable insights to drive strategic-decision making. Responsibilities: Generate and analyze sales and operational data to identify trends, opportunities, and areas for improvement, Develop and maintain specialized reports, including KPIs, pricing controls, and rebates, Conduct competitive analysis to benchmark performance and inform pricing strategies, Collaborate with cross-functional teams to forecast sales, identify market trends, and make recommendations for sales strategies, Coordinate with Supply Chain for tracking and managing order scheduling to ensure timely delivery and customer satisfaction, Translate data into actionable insights and strategic recommendations to enhance sales and service performance, Support the Sales and Customer Service Team in creating and implementing sales strategies to improve customer service and drive revenue growth, Learn and understand the company's business model, processes, products, and customer base to provide meaningful insights and recommendations, Other duties as assigned. Qualifications: Must have 5+ years of Customer Service experience, B2B manufacturing customer service experience preferred, Minimum Associate Degree required, Accurate and efficient data entry skills required, Advanced proficiency using Word and Excel applications, Experience using ERP systems to create reports, Exceptional oral/written communication, customer service and time management skills, Organized, attention to detail, strong analytical and exceptional conflict resolution skills, Must be self-motivated and able to work independently to meet deadlines or exceed goals, Creates an environment that motivates, inspires and respects others, working within a team environment, The ability to execute and support an active selling approach with customers in support of the outside sales channel teams, Physical Requirements: Regularly use hands and fingers to handle, control or feel objects, Regularly required to speak and hear, Continually sitting for long period of time.
Company:
Wedi
Posted:
April 15 on ApplicantPro, TalentPlusHire
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More About this Listing: Sales & Customer Service ANALYST
Sales & Customer Service ANALYST is a Customer Service Customer Service Representative Job at Wedi located in Batavia IL. Find other listings like Sales & Customer Service ANALYST by searching Oodle for Customer Service Customer Service Representative Jobs.
Sales & Customer Service ANALYST is a Customer Service Customer Service Representative Job at Wedi located in Batavia IL. Find other listings like Sales & Customer Service ANALYST by searching Oodle for Customer Service Customer Service Representative Jobs.