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Retail Training Manager
Location:
Adrian, MI
Description:
Job Summary: The Retail Training Manager Assists Director of Retail providing overall leadership and training for all Goodwill SEMI retail locations. Essential Functions Trains employees in best practice sales techniques, store rules, customer satisfaction, and how to meet and interact with the public. Prepares employee work schedules and ensures accurate employee hours are submitted to accounting within designated time frames as needed. Promotes and enforces standards and policies. Provides employee training to promote excellent customer service. Responsible for opening and closing store, and ensuring security of premises as needed. Supervises the daily cash drawer balances and deposits of store receipts as needed. Ensures that sales associates have proper training on cash registers and follow procedures. Maintains proper care and maintenance on store equipment and submits purchase orders as required. Prepares and submits all reports, as required, within designated time frames. Responsible for ensuring that production, donor, and sales goals are met as established. Assists in maintaining fully stocked and rotated stores. Responsible for maintaining store displays and signage, both regular and seasonal, while ensuring that displays are continually fresh and appealing as needed. Assists in preparing purchase requests and annual budget. Ensures adequate staffing for store sales and production. Maintains cleanliness of the store premises as needed. Ensures efficient processing of donations, and maintains accurate donor counts. Attends and conducts regular staff meetings; provides thorough communication and training to staff. Carries out additional duties as assigned by the Director of Retail. Travels to all Goodwill SEMI locations as needed. Maintains flexible, up to date schedule of assignments and locations. Conducts onsite evaluations and store audits. Additional Responsibilities: Carries out additional duties as assigned by the Director of Retail. Prepares purchase requests for supplies and submits to the Director of Retail. Promotes and demonstrates cooperation and teamwork. Maintains and implements applicable safety laws and regulations. Maintains Goodwill's or contract company's safety standards within areas of responsibilities. Attends or conducts assigned meetings and trainings. CARF : Ensure documentation and compliance with CARF standards. Safety : Maintain applicable safety standards, rules, and regulations in areas of responsibility. Outcome Driven : Have S.M.A.R.T objectives to drive performance and improve Goodwill's value to the community. Stakeholder Focused : Work with integrity and provide exemplary customer services to internal and external stakeholders. Accountability: Have key metrics that drive performance taking a leadership role in maximizing the social and financial return of the community resources invested in Goodwill. Financial Stability : Utilize the resources of the organization in an efficient and effective manner. Strategic Visioning : Commitment to innovation, continuous learning, and leading change in creating community value. Professionalism : Demonstrate a genuine interest in serving the needs of others and a positive attitude toward the community, co-workers, and individuals we serve. Represent the organization to the public with a courteous, helpful and business-like attitude. Education and/or Experience: Bachelor's degree in business, human services or related field is required. Two five years' experience in retail preferred. Knowledge, Skills, and Abilities: The incumbent must: Have good written and verbal communication skills. Have strong computer, Microsoft applications and analytical skills. Be able to drive to all locations and provide evidence of personal auto insurance coverage. Be able to work a flexible schedule. Have good problem solving skills. Have good interpersonal and excellent customer service skills. Have strong organizational and planning skills. Be able to work independently. Experience working with persons with disabilities is preferred. Physical Demands and Work Environment: Must be able to bend, stretch, reach, and lift up to 40 pounds, walking or standing to a significant degree, exposed to extreme temperatures, noise, fumes, dust, etc.
Company:
Goodwill Industries Of Southeastern Michigan
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Retail Training Manager
Retail Training Manager is a Training & Instructor Jobs Training Manager Job at Goodwill Industries of Southeastern Michigan located in Adrian MI. Find other listings like Retail Training Manager by searching Oodle for Training & Instructor Jobs Training Manager Jobs.
Retail Training Manager is a Training & Instructor Jobs Training Manager Job at Goodwill Industries of Southeastern Michigan located in Adrian MI. Find other listings like Retail Training Manager by searching Oodle for Training & Instructor Jobs Training Manager Jobs.