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Représentant service à la clientèle - Achat de fibres
Location:
Saint-Bruno
Description:
Your challenge! Reporting to the Customer Service Supervisor, the Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability. Individual responsibilities Accountable Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplier Follow up on the order or need, from handling to delivery or conclusion Responsible Perform real-time order entry and apply customer service procedures and standards Document your customer or supplier files based on customer service processes and business rules Create and maintain professional relationships with your customers and business partners Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary Establish the level of an order or break down orders or needs in accordance with business rules Validate the status of orders or material supplies and communicate it to customers or suppliers Place orders according to customer consignment and replenishment inventory levels Apply discounts and surcharges as required Inform stakeholders in cases of changes in orders or material supplies in relation to the production order status Ensure the accuracy of prices and order data, or customer or supplier material supply in the system Initiate the creation of. Visit ListedBuy for more information.
Company:
Cascades
Posted:
November 19 2023 on ListedBuy
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Représentant service à la clientèle - Achat de fibres is a Other Art & Media Jobs Représentant Service À LA Job at Cascades located in United States. Find other listings like Représentant service à la clientèle - Achat de fibres by searching Oodle for Other Art & Media Jobs Représentant Service À LA Jobs.
Représentant service à la clientèle - Achat de fibres is a Other Art & Media Jobs Représentant Service À LA Job at Cascades located in United States. Find other listings like Représentant service à la clientèle - Achat de fibres by searching Oodle for Other Art & Media Jobs Représentant Service À LA Jobs.