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Quality Assurance Administrator
Location:
West Des Moines, IA
Description:
Job Title: Quality Assurance Administrator Duration: 6 Month contract; chance to extend/convert to full time. Location: WEST DES MOINES, IA (HYBRID) Industry: Financial Industry Required Qualifications: * Attention to detail* Call center experience* Previous experience working with web-based quality tracking systems. Moderate proficiency in Excel, Word, SharePoint.* Moderate MS Office proficiency Job Responsibilities: * Quality Assurance that involves call monitoring of post-remediation customer service calls .* An unprecedented spike in volume on call evaluations on certain products is expected in the next few months.* This person will listen to a call and go through a structured checklist to submit a sample report to the managers.* Will focus on 3-4 very specific calls with FAQ's and talking points.* Most of the calls are dedicated to Home and Auto Loans, but not exclusively.* A report is exported from the call application, working off the previous month's activity.* Currently done manually on a spreadsheet, may move to Jira in the future.* QA Admin will be assigned the calls and can organize their own structure on how to address their assigned tasks.* Usually do about 8 calls per day.* Calls are usually 10 minutes in length, then about 15 minutes to compile the sample to submit to the managers for review.PDN-9c11bc4e-fb5f-460a-bfa9-d5063813be9a
Company:
Strategic Staffing Solutions
Industry:
Other
Posted:
May 18 on Professional Diversity Network
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More About this Listing: Quality Assurance Administrator
Quality Assurance Administrator is a Quality Assurance QA Job at Strategic Staffing Solutions located in West Des Moines IA. Find other listings like Quality Assurance Administrator by searching Oodle for Quality Assurance QA Jobs.
Quality Assurance Administrator is a Quality Assurance QA Job at Strategic Staffing Solutions located in West Des Moines IA. Find other listings like Quality Assurance Administrator by searching Oodle for Quality Assurance QA Jobs.