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Public Engagement Training Coordinator
Location:
Bend, OR
Description:
Job Title : Public Engagement Training Coordinator Location : Deschutes National Forest Office, Bend , OR Job Overview : The Public Engagement Training Coordinator will facilitate strategies aimed at maintaining professional and constructive interactions between staff and the public. These strategies are intended to de-escalate tense situations and promote mutual respect and understanding. Key Responsibilities : Training Delivery: Conduct high-quality, in-person training sessions for both permanent and temporary staff members who have public-facing roles. Each training session may accommodate up to 30 attendees. Training Topics: Cover essential topics within the training program, including: Active Listening: Teach participants to listen attentively to customer concerns without interruption, demonstrating empathy and understanding. Empathize and Validate: Guide employees in acknowledging and validating customer feelings and frustrations, emphasizing the importance of their concerns. Offer Solutions: Foster a collaborative approach to problem-solving, encouraging staff to find solutions and propose alternatives to address customer issues. Follow Up: Stress the importance of post-resolution follow-ups to ensure customer satisfaction and establish positive, ongoing relationships. Note : The Public Engagement Training Coordinator will be instrumental in enhancing the preparedness of Deschutes National Forest staff when engaging with the public and contributing to a safer and more respectful public-facing environment. Powered by JazzHR
Company:
Ladgov
Posted:
January 2 on The Resumator
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More About this Listing: Public Engagement Training Coordinator
Public Engagement Training Coordinator is a Training & Instructor Jobs Training Coordinator Job at Ladgov located in Bend OR. Find other listings like Public Engagement Training Coordinator by searching Oodle for Training & Instructor Jobs Training Coordinator Jobs.
Public Engagement Training Coordinator is a Training & Instructor Jobs Training Coordinator Job at Ladgov located in Bend OR. Find other listings like Public Engagement Training Coordinator by searching Oodle for Training & Instructor Jobs Training Coordinator Jobs.