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Provider Relations Manager
Location:
Boston, MA
Description:
Provider Relations Manager Relationship building, attention to detail, strong communication and problem-solving skills is what Mystic Valley is looking for in our Provider Relations Manager. If this sounds like you, then we want to meet you! This is a full-time, exempt (35 hour/week) position. We offer a hybrid remote schedule (1 day/week in the office) and the option of a flexible 4-day work week. Our office is located in Malden, MA. Compensation: Starting annual salary is $70,000. Enjoy benefits that start as of day 1 of employment and our generous paid time off package. The Provider Relations Manager is responsible for the quality and oversight of MVES' vendor network. Our vendors provide community-based supports to approximately 7,000 consumers each month. As the Provider Relations Manager you will oversee the procurement of new vendors, provider education, complaint resolution and quality assurance. With a refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds and a satisfying balance between your work and personal life, why not join the Mystic Valley Elder Services' Team! Working at MVES means: A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills Competitive salaries Tufts Medical insurance, Delta Dental and VSP Vision insurance effective 1st day of employment 403b Retirement Plan with agency contribution after 2 years of employment 3 weeks accrued Vacation time 3 weeks accrued Sick time 13 Paid Holidays 30 personal hours What you'll be Responsible for: Essential functions of the position are below. Additional duties may be assigned as required. Monitor provider performance by conducting ongoing evaluation of the quality and responsiveness of the provider network through a variety of methods, including complaint resolution and tracking, consumer and staff surveys, data analysis, and informal feedback. Develop appropriate remediation strategies and monitor through completion. Work in Collaboration with the Contracts Administrator on provider audit follow up and corrective action plans. Manage Provider complaint process and identify the need for DPH report filing and follow through on the process, including preparing Corrective Action Plans where appropriate. Provide support to the Client Services Department staff through mediation activities with providers, interdisciplinary conferences, and answering provider related questions. Provide training to new and existing providers on contract requirements. Provide orientation on provider network, service referral process, and the provider complaint process to new MVES direct care staff (Care Managers, RSCs, GSSCs, etc.). Identify need for new providers and review any new provider applications and conduct due diligence prior to contracting with a new provider. Collaborate with the Senior Management on contracts management, performance and provider relations, including the pending service referral report. Collaborate with the Client Services Department Directors to implement directives from Elder Affairs. Manage Service Delivery Manager users and provide training as needed for provider staff. Collaborate with Contracts Administrator on the RFP bid process. Supervise administrative staff responsible for provider and service related tasks and ensure the quality and timeliness of work. Manage the Consumer Directed Care Program and Veteran's Independence Plus Program. Develop relationships and communicate with providers, including in-person meetings, email, and video-conferencing. Encourage staff development through supervision and training. Evaluate individual staff performance and hold them accountable for meeting standards. Attend relevant state and peer meetings with other elder services agencies on contracts administration issues. Other duties as assigned Required Skills and Qualifications: BA in a related field or AA and 3 years of relevant experience. Experience working with community-based services providers, care managers, and consumers. Previous Aging Services Access Points experience preferred. Proven ability to take initiative and work independently. Excellent mediation and negotiation skills. Sound judgment and issue analysis proficiency. Strong written and verbal communication skills, including a command of business English and business etiquette. Outstanding customer service and interpersonal skills, including the ability to establish and maintain effective working relationships with consumers, staff, and providers. Detail oriented and accurate. Strong time management and organizational skills. Ability to develop and refine systems and procedures. Computer skills: Proficient with Microsoft Office Suite and the use of databases. Ability to use the Internet to conduct information searches. Private transportation. Mystic Valley Elder Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Job Posted by ApplicantPro
Company:
Mystic Valley Elder Services
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Provider Relations Manager
Provider Relations Manager is a Executive Manager Job at Mystic Valley Elder Services located in Boston MA. Find other listings like Provider Relations Manager by searching Oodle for Executive Manager Jobs.
Provider Relations Manager is a Executive Manager Job at Mystic Valley Elder Services located in Boston MA. Find other listings like Provider Relations Manager by searching Oodle for Executive Manager Jobs.