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Principal Associate Process Manager - Wire Fulfillment
Location:
Glen Allen, VA
Description:
West Creek 7 (12077), United States of America, Richmond, VirginiaPrincipal Associate Process Manager - Wire FulfillmentThe mission of Enterprise Wire Operations (EWO) is to seamlessly facilitate each payment story with efficiency, expertise, appropriate risk awareness and due diligence. EWO has accountability for both inbound and outbound payment processing for multiple Lines of Business (LoBs) across Capital One. The Wire Fulfillment team is responsible for opening and closing of our Federal Reserve and Swift gateways in alignment with all domestic and international wire processing, while also managing wire exceptions throughout the day. EWO is seeking an experienced, results-driven, autonomous people leader to join the Wire Fulfillment team who is passionate about challenging the status quo. The individual in this role will lead our Richmond & Melville associates, while collaborating with leadership and numerous partners across the enterprise to deliver exceptional service while continually looking to transform the customer's payment experience. Duties and Responsibilities: Responsible for leadership of 10+ associates across our Richmond & Melville locations with hours of operation that range from 6:15am - 7:30pm EST, Monday - FridayActively develop, manage and coach direct reports on a daily basisEnsure processes are governed by comprehensive, documented procedures and management routines that are aligned with corporate policies, standards, and best practicesAct to ensure all service levels are met and exceededAnalyzes and evaluates operational procedures, recommends and implements modifications to improve quality and efficiencyWorks with partner groups within product management and customer servicing groups across commercial, small business and retail lines of business to problem solve complex issues and drive process changeManages department's audit remediation efforts including establishing controls and securing approvalsMaintain process business continuity planningPerform periodic self-audits to ensure compliance with internal and external procedures and regulatory requirements.Ability to work in a rapidly changing environment where priorities may shift immediatelyDemonstrate independence in solving complex problems Leadership Expectations: Connect personally, listen, and care in the moments that matterFoster an environment of trust, collaboration, and belongingLead with heart, humility, and authenticityHold a high bar for talent and performanceLead through change with candor and optimismAppreciate, reward, and elevate great performance Work Location & Hours: West Creek (Richmond, VA) : This is an essential onsite role. Associates are required to be on location Tuesdays - Thursdays and associates work at home Mondays and FridaysStandard hours of operation are 9:00am - 6:00pm EST*The Principal Associate in this role is expected to be on call between the hours of 6:00am - 7:30pm EST (shifts being 6:00am-3:15pm, 9:00am-6:00pm, 10:00am-7:30pm). Shift coverage is divided between leadership. Periodic travel between sites (Approximately 3-4 times annually) Basic Qualifications: High school diploma, GED, or equivalent experienceAt least 1 year of people management experience in the financial industryAt least 1 year of banking operations experience Preferred Qualifications: Bachelor's Degree or equivalent military experienceAt least 3 years of people management experienceAt least 2 years of process management experienceAt least 2 years of operational risk management experienceAt least 2 years of wire operations experience At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-XXXX or via email at XXXX@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to XXXX@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).PDN-9b9b0a75-79eb-44e3-b45e-2d34a0344d19
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More About this Listing: Principal Associate Process Manager - Wire Fulfillment
Principal Associate Process Manager - Wire Fulfillment is a Production Process Manager Job at Capital One located in Glen Allen VA. Find other listings like Principal Associate Process Manager - Wire Fulfillment by searching Oodle for Production Process Manager Jobs.
Principal Associate Process Manager - Wire Fulfillment is a Production Process Manager Job at Capital One located in Glen Allen VA. Find other listings like Principal Associate Process Manager - Wire Fulfillment by searching Oodle for Production Process Manager Jobs.