This listing was posted on WhatJobs.
Primary Role: The Desktop Support Technician III is a senior
Location:
College Station, TX
Description:
Primary Role: The Desktop Support Technician III is a senior member on our helpdesk team that provides technical support to our customers and acts as a resource to internal team members. In this position, you will respond to customer tickets and provide a wide range of services (i.e. installation, configuration, troubleshooting, and repair) primarily on computers and related peripherals, but also some servers and networking equipment. Support may be delivered remotely, onsite, or in-house or a combination thereof. The primary responsibility of this position is to consistently deliver outstanding service to customers and ensure that all work is properly documented in our ticketing system.Qualifications: An associate degree in computers, computer science, networking, engineering, or similar technical degree and minimum of three years’ experience in IT helpdesk support is required. Additional experience in ConnectWise, Fortigate Firewalls, Veeam, ShadowProtect, and VoIP is preferred. Required certifications include A+, Net+, and Server+.Responsibilities:Adhere to company policies and proceduresComplete daily timecard documenting activities and perform administrative duties as requiredDemonstrate professional etiquette with team members, superiors, and customersMaintain company tools, equipment, vehicles, and property in good conditionActively participate in department meetings, quarterlies, and annual evaluationsPrioritize incidents and service requests to meet SLAs according to standard processesProvide support via telephone, web portal, and email in courteous, timely, and effective mannerInstall, troubleshoot, and repair computer systems, hardware, software, and other devicesUse remote tools and utilities to aid in resolving support requestsPerform server administration via Active Directory, File & Print services, DNS, DHCPNetwork firewall and switch administration and maintenanceAssist with network and server solution design and architectureOffice 365 Tenant setup and managementCollaborate and/or assist team members to resolve customer issuesEscalate unresolved issues to the next level of supportConsult with customers on IT products and servicesBe responsive and keep customers informed at all timesShare customer feedback and suggestions with team members and managementIdentify and recommend improvements for position, department, and companyBenefits:Avinext is a small company with big benefits and focus on helping employees build towards the future. Our benefits include:Medical, Dental, Vision, and Disability Insurance401(k) retirement planCell phone reimbursement planFlexible time off and vacation benefitsTraining and opportunity for growthSkills and Abilities:Strong troubleshooting and customer service skills to deal with internal and external customersExcellent communication skills (written and verbal)Must be responsible, self-motivated, self-starter, personable and well-organizedAbility to multitaskStrong interpersonal skills and ability to work with diverse groupsProficiency in the use of personal computers including MS Word, Excel, and OutlookMust be able to effectively handle stressful situationsMust be able to read and interpret business and technical documentationValid and current driver’s license with clean driving recordPhysical, Mental and Environmental Requirements:The physical demands of the job vary from day to day but include the following types of demands that must be met to successfully perform the essentials of this job.Employee is required to stand, walk, climb, sit and use hands and fingers.Prolonged periods of sitting at a desk and working on a computer.Must be able to pull and terminate ethernet cable.Frequent lifting of less than 10lbs, occassional lifting of 25-50lbs.Frequent standing, kneeling, crouching, reaching, lifting, climbing, stooping, pulling, pushing grasping, talking, hearing, and balancing.About Company:Based in College Station, Texas, Avinext is a leading provider of IT, Electronic Security, and Audio/Visual systems with over 35 years of successful business. We are looking to expand our team with individuals who align with our Core Values of Always strive for excellence, Be committed, and Customer first (our ABC’s). These values reflect who we are as individuals and we use them to guide us in our relationships with clients, vendors, and team members. We are passionate about serving our customers and believe that our service is the difference. If you align with these values, love cutting edge technology, and having fun, we invite you to apply to join our team!Avinext is an Equal Opportunity Employer and employment decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate based upon race, religion, color, national origin, age, sex, sexual orientation, gender identity, gender expression, genetic information, parental status, military service, status as an individual with a disability or other non-merit factors.This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time.
Company:
Avinext
Posted:
January 1 on WhatJobs
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to WhatJobs
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Primary Role: The Desktop Support Technician III is a senior
Primary Role: The Desktop Support Technician III is a senior is a Technology Desktop Support Technician Job at Avinext located in College Station TX. Find other listings like Primary Role: The Desktop Support Technician III is a senior by searching Oodle for Technology Desktop Support Technician Jobs.
Primary Role: The Desktop Support Technician III is a senior is a Technology Desktop Support Technician Job at Avinext located in College Station TX. Find other listings like Primary Role: The Desktop Support Technician III is a senior by searching Oodle for Technology Desktop Support Technician Jobs.