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Platform Analyst
Location:
Honolulu, HI
Description:
Who We Are Since we opened our doors in 1994, we've been on our own entrepreneurial journey that has taken us from a small office in Kailua-Kona to one of Hawaii's most successful companies. Today our team is bigger, but our purpose remains: Empowering employers to succeed in Hawaii. For more information about our purpose and solution, visit Proservice.com . By joining us, you're becoming a member of our #PROhana. Being a part of the #PROhana includes working for an high performing organization and service culture, that has been recognized as one of Hawaii's Best Places to work for 16 years. If you're an individual that values and has a high bar of excellence, empathy, ownership mentality, resourcefulness, and tenacity, we want to hear from you! To learn more about our culture and other career opportunities, visit Proservice.com/career Role Overview Our Client Implementation function is focused on fostering great partnerships that make it easy to be a Client, activating solutions that engage and satisfy the Client's needs, while providing viable and scalable solutions that can be successfully delivered and maintained through our ongoing service operations. The Platform Analyst role will provide exceptional service while delivering technical solutions, consultation and support to our clients and internal partners. This role will be directly responsible for working closely with our Implementation and Operations teams to provide setup, configuration, and maintenance for our clients on our HRMS platforms. (iSolved, HRP, Prism & Ultipro). Responsibilities: The primary responsibility of this person is to accurately configure payroll and HRMS solutions for new and existing clients. At times, the Core Platform Analyst may also be required to provide demo support to prospective clients and assist in training client users on how to perform tasks within the solution. Serves as a technical product expert for the payroll and HRMS platforms ( (iSolved, HRP, Prism & Ultipro) Provides clients with recommendations on systems configuration and acts as a technical system consultant Partners with Implementation Consultants and with clients to understand requirements and application needs. Configures the payroll and HR platform based on client's requirements and makes system adjustments as necessary Manages client security on web portals Manages detailed projects that require support from our application vendors and other internal resources Provides thorough documentation of clients' implementations Responds timely and within SLA (4 hours) to all incoming inquiries from clients and colleagues Implements new clients on payroll and HRMS systems as well as existing clients that are migrating to a new payroll solution. Imports client data into the payroll and HRMS solution Supports client needs pertaining to reports from within the payroll and HRMS platform Requirements & Qualifications: Experience; 3+ years of related product/implementation/support experience Analysis Skills. Identifies significant problems and opportunities. Analyzes problems in depth. Relates and compares data from different sources. Able to determine root causes and subtle relationships among data from various sources. Exhibits a probing mind. Achieves penetrating insights Consultative Skills. Uncovers the desired outcomes that our clients expect and shares best practices on how to achieve them through specific configuration of our time and attendance solutions. Uses advanced probing and listening skills to pair clients with the best solution Verbal Communication. Communicates effectively one to one, in small groups, and in public speaking contexts. Demonstrates fluency and "quickness on one's feet", clarity of organization of thought processes, and command of the language. Easily articulates vision and standards. Keeps people informed Written Communication. Writes clear, precise, well-organized emails, memos, letters, and proposals while using appropriate vocabulary, grammar, and word usage, and creating the appropriate tone Customer Focus. Regularly monitors customer satisfaction. Meets internal and external customer needs in ways that provide satisfaction and excellent results for the customer. Establishes "partner" relationships with customers. Regarded as visible and accessible by customers Team Player. Reaches out to peers to tear down walls or remove roadblocks. Overcomes "we-they" relationships. Approachable. Earns a reputation for leading peers toward support of what is best for the company. Cooperates with supervisors and establishes collaborative relationships with peers Organization/Planning. Plans, organizes, schedules, and budgets in an efficient productive manner. Focuses on key priorities. Effectively juggles multiple projects. Anticipates reasonable contingencies. Pays appropriate attention to detail. Manages personal time well Judgment/Decision Making. Demonstrates consistent logic, rationality, and objectivity in decision-making. Achieves balance between quick decisiveness and slower more thorough approaches, i.e., is neither indecisive nor a quick judge. Shows common sense. Anticipates consequences of decisions Conceptual Ability. Deals effectively not just with concrete, tangible issues, but also with abstract, conceptual matters Pragmatism. Generates sensible, realistic, practical solutions to problems Benefits & Perks Paid Parental Leave Student Loan Repayment Assistance 401k Company Match Generous paid time off including 7 observed holidays, floating holidays, and paid volunteer time. Company contribution towards individual healthcare plans (medical, drug, vision, and dental) Flexible Spending, Life, and Accident insurance programs ProService Hawaii is proud to be an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, and local law. ProService is committed to providing access, equal opportunity and reasonable accommodation. If a reasonable accommodation is needed to participate in the job application or interview process, please contact XXXX@proservice.com or you may call us at 808-394-XXXX.
Company:
Proservice Hawaii
Posted:
December 26 2023 on ApplicantPool
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More About this Listing: Platform Analyst
Platform Analyst is a Jobs Analyst Job at Proservice Hawaii located in Honolulu HI. Find other listings like Platform Analyst by searching Oodle for Jobs Analyst Jobs.
Platform Analyst is a Jobs Analyst Job at Proservice Hawaii located in Honolulu HI. Find other listings like Platform Analyst by searching Oodle for Jobs Analyst Jobs.