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PC Support Analyst
Location:
Harrisburg, PA
Description:
Job Purpose: This position is the critical first line of support for our employees. You will provide exceptional technical support to theCleveland Brothers' user base through telephone contact, email, and walk-in traffic for everything relating totechnology. Duties: · Utilize iSupport software to open, track, and complete support tickets, and monitor helpdesk phone queue.· Repair, Configure, and Swap computers and other hardware as required - Should be able to lift 40 pounds· Respond to email, telephone, and walk-in requests for support for desktops, laptops, software, printers,VOIP phones, and mobile devices.· Password Maintenance for DBSi, CWS (Corporate Web Security), and Active Directory/M365.· A/D Account creation and administration.· Support Caterpillar Software and Hardware.· Occasional travel to branches for technical support operations. - Should possess valid driver's license.· Punctual, on-site attendance is essential in this role.· Other duties as assigned. Skills/Qualifications: Education: · Associate Degree in a computer-related discipline and 1 year PC support experience· Or 2 - 3 years of extensive support responsibility if an individual does not possess an Associate Degree Related Experience/Skills/Qualifications: · M365/Azure cloud expertise desired· Familiarity with Microsoft Defender and Endpoint Security· Ability to communicate effectively, both orally and in writing· Strong organizational skills· Technical curiosity and a desire to understand and solve problems.· Excellent Customer Service Attitude.· Must be a team player.· Strong technical knowledge and experience with Desktops, Laptops, Printers, Wireless Technology, MobileTechnology, Cloud Technology.· Versed in CyberSecurity best practice and keeps up with threat landscape.· Familiar with PC Imaging concepts and software.· Experience with Smartphone technology products a plus.· A+ or equivalent certification· Certifications will change according to technology changes.Due to elevated network access, all Members of IT Dept must agree to and sign confidentiality statement upon hire. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Company:
Cleveland Brothers Equipment Company
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: PC Support Analyst
PC Support Analyst is a Jobs Analyst Job at Cleveland Brothers Equipment Company located in Harrisburg PA. Find other listings like PC Support Analyst by searching Oodle for Jobs Analyst Jobs.
PC Support Analyst is a Jobs Analyst Job at Cleveland Brothers Equipment Company located in Harrisburg PA. Find other listings like PC Support Analyst by searching Oodle for Jobs Analyst Jobs.