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Payroll Tax Service Supervisor
Location:
Clifton Park, NY
Description:
Summary: The Tax Client Service Supervisor is responsible for overseeing the day-to-day departmental tax service for all payroll clients. This position is responsible for delivering exceptional customer service and building a strong team to accomplish desired results. This is a hands-on position and requires the individual to work with the Payroll Tax Manager to ensure quality and retention while working within a fast moving, complex payroll environment dealing with all Federal & State Tax Agencies. Essential Functions: Train and prepare staff to respond to client questions and complaints and troubleshoot problems with services. Answer staff questions regarding best practices or difficult calls. Investigate and resolve client service complaints. Responsible for the daily, monthly and quarterly tax payments and validations. Run Tax Escalation Log to review open client tax notices and follow up with staff for resolution status as well as assist with tax notice resolution and escalations. Prepare exception lists by running the Tax Log and delegating to Level 1 and Level 2 teams. Handle escalated tax matters through research and direct client communication. Monitor tax payments & reconcile any uncleared transactions. Assist with the completion of back tax work and amended tax returns. Quarterly tax filings and payments as assigned. Assist with management of quarterly tax filings. Annual audit prep and completion. Year-end tax processing and payments. Manage maintenance of departmental policies and procedures manual. Assist with the development and implementation of service policies and explain these to staff and clients. Work with Payroll Tax Manager on training topics for regularly scheduled departmental trainings. Act as resource to staff on state or tax specific questions. Review and communicate changes to state and federal tax laws to ensure compliance. Coordinate information sharing between various business units to maintain efficient and practical approach to the overall delivery of tax service to all clients. Other duties as assigned by the Payroll Tax Manager. Supervisory Responsibilities: Learns our processes and offers suggestions to help improve the client experience. Ensure staff understands and complies with all department objectives, performance standards and policies. Works closely with the Payroll Tax Manager to effectively and efficiently supervise the personnel responsible for tax service by: Maintaining a qualified staff and recommends part-time or full-time staffing based on the needs of the business. Determining standards of performance and assists in conducting annual reviews and performance coaching. Communicating areas of accountability and performance expected of personnel assigned. Fostering a cooperative and harmonious working climate conducive to maximizing employee morale and productivity. Motivating the team to achieve objectives and provides recognition and appreciation for their work. Directly supervise Payroll Tax Service Representatives (4 - 6) Knowledge, Skills, Abilities: Excellent interpersonal and customer service skills. Knowledge, payroll tax laws, and reporting requirements is necessary. Outstanding communication skills, both written and verbal when dealing with clients, tax agencies and employees. Excellent phone etiquette. Outstanding organizational skills. Proficiency with technology, especially computers, software applications and phone systems. Excellent problem solving, leadership and customer service skills. Analytical, efficient and thorough. Possess a strong payroll or tax service background with a proven track record in delivering successful customer loyalty. Possess the ability to successfully manage and resolve conflicts. Ability to work independently with minimal supervision and a high degree of accountability. Minimum Qualifications: AAS in business related field and a minimum of 3 years payroll and/or tax experience. Experience supervising, coaching and developing staff. Ability and availability to work beyond regularly scheduled work hours during quarter and year-end. Certification as a FPC is a plus. Master Tax experience is a plus. Success Factors: Having a focus on helping your team build the necessary skills and knowledge so they can better support clients. Ability to remain calm and courteous under pressure and navigate tense situations, especially during periods of high volume. Perform to a high level of accuracy and be meticulous and organized. Being supportive, communicative, and attentive.
Company:
GTM Payroll Services
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Payroll Tax Service Supervisor
Payroll Tax Service Supervisor is a Accounting & Finance Payroll Specialist Job at GTM Payroll Services located in Clifton Park NY. Find other listings like Payroll Tax Service Supervisor by searching Oodle for Accounting & Finance Payroll Specialist Jobs.
Payroll Tax Service Supervisor is a Accounting & Finance Payroll Specialist Job at GTM Payroll Services located in Clifton Park NY. Find other listings like Payroll Tax Service Supervisor by searching Oodle for Accounting & Finance Payroll Specialist Jobs.