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Payroll Customer Account Manager
Location:
Littleton, CO
Description:
Summit One Source is a competitive provider of diversified human resources solutions for small to midsize businesses . Our objective is to be an aggregator of business productivity by e mpowering our clients to streamline their HR function s to one strategic partner and permitting them to focus on operating and growing their businesses. Summit One Source provides a full range of workforce management solutions to help organizations with their most valuable asset: Their Emplo yees. Our HR solutions and technology include features such as COVID-19 Solutions, HR Consulting, Compliance Technology, Remote Workforce Solutions, Payroll Servic es, Benefits Solutions, Recruiting and Employee Onboarding, as well as Workforce Management . Summit One Source is currently operating in all 50 U.S. States, Puerto Rico, and Guam and has a skilled executive team , with over 80 years' experience combined . JOB SUMMARY/OVERVIEW Work to resolve general client issues related to payroll and other platform s or services . Control open cases to confirm problem resolution in reasonable amount of time, while providing clients and partners regular status updates and expected resolution dates. Prioritize work to ensure timely, effective, efficient, and economic delivery of services. Document customer interaction in the CRM system. Stay informed of payroll and compliance practices. Ensure proper triage, escalation and effective resolution of more complex inquiries to the appropriate Managem ent . Responsible for taking initiative and action towards professional development. Responsible for contributing to overall customer retention. Responsible for meeting established key performance factors as identified by management. Deliver accurate and appropriate information in a professional, friendly and kind manner offering a positive customer experience. Other projects and responsibilities may be added at the manager's discretion. RESPONSIBILITIES Support customer inquiries via email , phone, and chat . JOB QUALIFICATIONS Education: Bachelor's degree desired; or equivalent education/work experience Minimum 2 year s of customer service and/or payroll experience. Excellent customer service skills. Learn to manage solution s in order to resolve client concerns and/or issues. Strong time management skills. Strong verbal and written communication skills. Ability to independently resolve issues. Knowledge and strong understanding of solutions, processes and system capability or limitations. Ability to maintain confidentiality of corporate data. Knowledge of and ability to explain and provide guidance on clients' payroll, benefit billing, reporting and best practices in operations. Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities. Must work well within a team. C ooperation with others in pursuit of company goals. Knowledge T echnologies : High level of proficiency with Microsoft Office applications. Fluency in English, bilingual a plus. Training Requirements (licenses, programs, or certificates): FPC/CPP preferred but not required WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, on-call schedules, etc.) Remote work environment. Minimal travel required. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please Note: Summit One Source reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. Summit One Source is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact XXXX@summitonesource.com to request such an accommodation.
Company:
Summit One Source
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Payroll Customer Account Manager
Payroll Customer Account Manager is a Sales Account Manager Job at Summit One Source located in Littleton CO. Find other listings like Payroll Customer Account Manager by searching Oodle for Sales Account Manager Jobs.
Payroll Customer Account Manager is a Sales Account Manager Job at Summit One Source located in Littleton CO. Find other listings like Payroll Customer Account Manager by searching Oodle for Sales Account Manager Jobs.