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Patron Services/Box Office Associate
Location:
Washington, DC
Description:
WHO WE ARE Arena Stage is the voice of American theater resident in our nation's capital. Focused on American artists, our productions are innovative and representative of stories from across the country. We nurture new plays and reimagine classics. We celebrate our democracy and diversity through a multitude of voices in our productions and community engagement programs to inspire people to action. WHAT WE VALUE A work culture that values experimentation and collaboration. Excellence in all aspects of our endeavor. Diversity, Equity, Accessibility and Inclusion throughout the Organization and within our audience and the community. Community Service through education and public engagement. Lead effective partnerships and collaboration to serve artists and arts professionals. WHAT YOU'LL DO Responsible for supporting the goals of Arena Stage in the day-to-day operation of the Single and Subscription ticket Sales Office. Professionally address the concerns of the patrons by representing the customer service standards of Arena Stage. MINIMUM REQUIREMENTS: Associate degree or equivalent combination of education and experience. [3 years of relevant experience in leu of degree is acceptable for this role.] customer service experience Previous ticket sales (preferred) Arts background (preferred) Team player with flexibility and a good attitude is a must. MAJOR RESPONSIBILITIES: Provides operational support for the department provides information on Arena Stage, its services, productions, single tickets, and subscription packages to patrons over the phone, in person, and via email. Sells seats, solicits donations, and processes payments Provides excellent customer service to new and existing patrons; replies to patron queries in a timely and professional manner Maintains office supplies and functions monitors inbound phone queue, prepares mail, packages subscriptions, handles petty cash, prepares, and facilitates daily will call Outbound calling as necessary, as assigned by mangers (never cold calling) Monitors incoming mail and emails to shared office inbox and accurately processes ticket requests Meets individual weekly donation goal Scheduled Hours are Wednesday through Sunday 11:45 AM-8:15PM Assist front of house with pre-show audience operations as needed Other duties as needed to ensure department efficiency and patron satisfaction ADDITIONAL INFORMATION: To be successful you will need : Outstanding interpersonal, written, and verbal communication skills; strong organizational and computer skills; proven ability to follow through on projects; excellent attention to detail and ability to multi-task. Evening and weekend hours are required. COMPUTER SKILLS UTILIZED: Tessitura Software (version 15); Excel; Word; Outlook We pride ourselves on being a workplace that puts the health and safety of our staff and guest artists first. It is now increasingly clear that the best way we can protect our workplace and our employees moving forward is with COVID-19 vaccines. Vaccines have been proven to protect against serious illness from the novel coronavirus, as well as lessen the rates of transmission. Vaccines provide stronger, longer, and better protection against infection from the novel coronavirus than the antibodies a person produces after they've been infected with COVID-19. It is for all these reasons, plus the legal requirement by the Occupational Safety and Health Administration's General Duty clause to provide each worker "employment and a place of employment, which are free from recognized hazards that are causing or are likely to cause death or serious physical harm," that we are implementing a mandatory COVID-19 vaccination policy for our workplace. The Washington Drama Society, Inc., Arena Stage does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at XXXX@arenastage.org or call 202-488-XXXX. Job Posted by ApplicantPro
Company:
Arena Stage
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Patron Services/Box Office Associate
Patron Services/Box Office Associate is a Clerical Office Administrator Job at Arena Stage located in Washington DC. Find other listings like Patron Services/Box Office Associate by searching Oodle for Clerical Office Administrator Jobs.
Patron Services/Box Office Associate is a Clerical Office Administrator Job at Arena Stage located in Washington DC. Find other listings like Patron Services/Box Office Associate by searching Oodle for Clerical Office Administrator Jobs.