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Overnight Bilingual Customer Support Agent
Location:
North Richland Hills, TX
Description:
If You Are An Amazing Customer Support Agent, We Want You! We are immediately hiring for Full Time Overnight Bilingual Customer Support Agents to join our team of incredible people! Directors' Choice is the premier provider of answering services to the North American funeral industry. We are looking for positive and professional team members to join our growing team. In this role, you will be our customers' first point of contact, responsible for delivering a Best in Class customer support experience, and your passion for providing exceptional customer service will contribute to our high level of customer satisfaction. Our ideal candidate will need to possess a positive attitude, be customer service oriented, have strong communication skills, and enjoy talking to people daily. Our jobs require people that are very detail oriented. We handle calls for a large number of accounts and so there is always a lot of activity and new challenges to face and resolve daily! We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection and the heart of connection is inclusion. This is an in Office position Compensation : $16.00 an hour Shifts Available: Full Time Overnight hours Must be able to work a Saturday or Sunday each week The Essential Duties of our Representatives are: Obtain customer information by answering telephone calls, interviewing callers and verifying information. Document all necessary and needed information. Follow all required processes and procedures. Attend and successfully complete required Call Center training. The Skills and Qualifications we look for are: Demonstrated verbal and written communication skills (English/Spanish), specifically: spelling, grammar and diction. Use professional phone voice communicating customer care and concern. Demonstrated active-listening skills to gain client information and ability to ask appropriate questions. Demonstrated accurate and fast typing skills. Use PC/computer skills in the Microsoft Windows environment. Ability to work a flexible schedule including nights, weekends and holidays. Minimum of a High School Diploma or GED and be 18 years of age. Must be fluent in Spanish and English Our Benefits for Full Time Employees Include: Employee Stock Ownership Full Medical, Dental, Vision benefits Paid Vacations (up to 4 weeks per year over time) Traditional 401K and Roth 401K options with company matching Free Life Insurance policy Legal Assistance, and more! Don't miss out on this opportunity, we look forward to hearing from you! Job Posted by ApplicantPro
Company:
Map
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Overnight Bilingual Customer Support Agent
Overnight Bilingual Customer Support Agent is a Customer Service Customer Support Specialist Job at Map located in North Richland Hills TX. Find other listings like Overnight Bilingual Customer Support Agent by searching Oodle for Customer Service Customer Support Specialist Jobs.
Overnight Bilingual Customer Support Agent is a Customer Service Customer Support Specialist Job at Map located in North Richland Hills TX. Find other listings like Overnight Bilingual Customer Support Agent by searching Oodle for Customer Service Customer Support Specialist Jobs.