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Operations Specialist - Exceptions
Location:
Franklin, MA
Description:
SUMMARY Performs a variety of clerical and administrative tasks associated with the daily processing of Automated Clearing House (ACH) and Inclearing check files to customers' accounts. Consistently provides outstanding and professional financial services. Exceeds customer expectations and expands financial relationships by actively selling and cross selling quality banking products and services to individual, family and business customers. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Processes, verifies, and returns customer checks and ACH files for the clearing and returning of negotiable items. Maintains records of accepted/processed and rejected items, return notification forms, notification of change forms and daily balancing sheets. Processes returned deposited items, prepare, and mail customer notifications. Collection on Foreign items. Image, entry correction and balancing deposited items. Look up Bank of First Deposit for return Items and performs Large Dollar Return Notifications. Balances assigned and electronic teller cash boxes to identify discrepancies. Reviews signatures on inclearing checks paid in excess of $7,500 and communicates discrepancies with branch staff. Processes reports and returned mail. Assesses necessary fees, prepares notifications and places flags on accounts. Address change maintenance verification. Processes requests for archive research and subpoenas. Provides research assistance to Bank customers and branch staff. Assists customers and branch personnel with transaction inquiries and image requests. Processes account verifications. Prepares or verifies wire transfers and ACH activity. Other duties may be assigned if necessary. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: High School diploma or equivalent. At least one year experience as a bank teller. SKILLS AND ABILITIES: Excellent organizational skills and attention to detail. Intermediate spreadsheet and word processing expertise preferred. LANGUAGE SKILLS: Ability to read and interpret documents such as memos, loan documents, disclosures, training manuals, help screens and policy and procedure manuals. Ability to communicate effectively with colleagues and customers of the Bank, both verbally and in writing, in the English language. SUPERVISORY RESPONSIBILITIES: None PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is generally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee is occasionally required to reach with hands and arms. The employee is occasionally required to climb, balance, stoop, kneel, crouch or crawl. This position may include driving to and visiting building sites. WORK ENVIRONMENT : Typical office environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Company:
Dean
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Operations Specialist - Exceptions
Operations Specialist - Exceptions is a Jobs Operations Specialist Job at Dean located in Franklin MA. Find other listings like Operations Specialist - Exceptions by searching Oodle for Jobs Operations Specialist Jobs.
Operations Specialist - Exceptions is a Jobs Operations Specialist Job at Dean located in Franklin MA. Find other listings like Operations Specialist - Exceptions by searching Oodle for Jobs Operations Specialist Jobs.