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Operational Support Trainer
Location:
Fort Mill, SC
Description:
We are excited to welcome an Operational Support Trainer to our growing team! Key Benefit Administrators (KBA) is consistently named a Top Workplace by our employees, and we are excited to speak to qualified candidates about this new work from home opportunity! The Operational Support Trainer position includes a comprehensive benefit package, full training program and competitive salary! Creating a Top Workplace is about more than offering great benefits and vacation time. It is about organizational health. Employees want to align with the company's vision, be challenged by a high-performance culture, and feel that they are valued and that their voices are heard. At Key Benefit Administrators, we believe in delivering a Wow level of service to our valued clients and living up to our mission of improving people's health through high quality, cost-effective care. Strong core values, supportive work relationships, high quality training and personal development are part of our DNA, and we are looking for the right individual to join us! If you are passionate about delivering quality service and would like to be part of our supportive family culture - we want to hear from you. T his is a remote work from home opportunity. Position Summary: The Operational Support Trainer will be responsible for the efficient functioning of Operational Training processes and projects and for conducting Operational Training as needed in the areas of Claims, Customer Service, Billing, Eligibility, Auditing, Operational Accounting, Client Services, Sales/Marketing and Client Relations. The main area of focus will be Customer Service training and related tasks. Essential Duties and Responsibilities: Accurately and successfully complete the below duties and responsibilities according to KBA Management and system standards, ensuring a high quality of work, with proper spelling and grammar delivery. M o n i tor, record, a n d r e p o rt tra i ning t e a m f u n c t i o n s , i nc l u ding trac k i ng a n d re p ort i ng tra i n i ng c l as s es, train e es, p rojects, a nd p er f o r m a n c e o f tra i n e e Serve as a central point for Operational Management to request and schedule training, obtaining approval for requested training from Manager - Audit & Training. P art i c i p a t e i n m o n th l y m e e t i n g s w i th o t h e r f u n c t i o n al p er s o n n e l a n d m a n a g ers to e n s ure c o n s i s te n c y , e f f i c i e n c y , a n d q u al i t y a m o n g the K e y F a m i l y Operational f u n c t i o n s . T h e s e include, but are not limited to monthly quality meetings, rebuttal meetings, and ongoing meetings with Operational management to review departmental training needs. A ss ess tra i n i ng n e e d s of ne w a nd c ur r e n t Operational p o s i t i o ns b a se d o n a u d i t resu l ts, ra n d o m cus t o m er s ur v e y s , n e e d s of m a n a g e m e n t, a n d c o n c erns of Operational st a Deve l o p a nd m a i n t a i n Operational m a n u al s a n d t r a i n i ng m at e r i a l s t hrou g h i nt e r n al S h a r e P o i nt s i te, b a s ed on QicLink, KBAS, and other s y s tem pro c e d ures a nd c o n f or m i ng to ac c e p ted m e di c al g u i d e l i nes a n d t he K e y Fa m i l y ' s s er vi c i ng r e q u i re m e n Deve l o p a n d c o n d u c t Operational a n d re m e di a l traini n g c l as s es, i nc l u ding pr e - a nd p o st - test i n g, c l as s ro o m w or k , e v a l u atio n s , a nd m a n a g e m e n t f e e d b ack pro c es s . In i t i a t e a n d c o n d u c t training s es s i o n s in the office, as well as re m ot e l y w i t h the use of M i c roso f t Out l o o k , Teams, a nd Zoom . Upd a t e Operational m a n u a l s w i th a l l QicLink, KBAS, and other s y s tem e n h a nce m e n ts as t he y oc c ur, c o m m u ni c at i ng a n d t r a i ning a n y u p gra d es to a l l a f f ected p a r t i es i n a t i m ely m a n n e S er v e a s a QicLink and KBAS e n d -user r eso u r c e t o Operational a n d su p p o rt t e a m p e r s o n n e l . E nsure c o u r s e c o n t e n t, t est i n g , evalu a t i o n s , a nd s t y le s of tra i n i ng c o n f orm to a c c e p t e d s ta n d a rds of i nstruct i o n a l d es i g n for adult learners . Coor d i n a t e a n d m o n i tor tr ai n i n g sc h e d u l es w i t h Manager and L e a d T ra i n e r i n all l oc a t i o ns ac c ord i n g to n e e d s of m a n a g e m e n t, resol v i n g tec h n i ca l pr o bl em s relating to cl as s es, p roces s i ng d i sc re p a n c i es, s c h e d ul i n g , a n d c o ur s e m at e r i a l . Conduct one-on-one coaching sessions, provide floor and email support with new and existing staff, as needed, per quality reports and directed by management. Write, distribute, and train procedures to establish Operational guidelines per mutual agreement among functional management and training. Occasional travel may be required dependent upon training needs. All training responsibilities must be performed remotely and occasionally in the office. Other work-related duties as assigned. Supervisory Responsibilities: O v er s i g h t of tra i n e es f or the t i m e th e y are i n trainin g , e v a l u a t i n g, a n d re p or t i ng th e i r p e r f o r m a n c e t o m a n a g e m e n t d u r i ng th i s t r a i n i n g. Monitor and assist with questions and side-by-side coaching as the new hires move to their new roles. Competencies, Knowledge, Skills and Abilities: Experience with Claim Processing and Customer Service is preferred. Ability to take initiative and control processes, people in a group, work with Operational management and create training materials. Creative, analytical, problem solving, and training skills with ability to communicate complex issues in a simple manner. Adaptable to deadlines, while being flexible in expecting others to meet and conform to a timeframe. M i n i m u m of o n e -year exp e r i e n c e i n Operational w or k w i t h i n h e a l thcare re q u i re d . T w o t o fi ve y e a rs or m ore i n e d ucation a nd t r a i n i n g preferred . E x p e r i e n c e as a tr a i n er, Operational s p e c i al i s t, or M a n a g er; a n d Pro j ect M a n a g e m e n t exp e r i e nce a Det a il e d k n o w l e d g e of h e al th b e n e f i ts c l a i m s pro c es s i n g , ex c ess l os s , c usto m er s er vi c e, K e y Fa m i l y ac c o u nt s e r v i ci n g , f ul l y insured a n d s e l f - f u n ding n e e d e d . P ro f i c i e n c y w i th M i c roso f t Of f i c e applications re qui r e S tro n g t ec h n i ca l k n o w l e d g e re q u i r e d . K n o w l e dge of o t h e r e m p l o y ee b e n e f i ts b es i d e s m e di ca l a n d QicLink s y s tem a p lus. E xc e l l e n t w r i t ten a nd v er b al c o m m u ni c at i on s k ill s , esp e c i al l y i n tec h n i ca l w r i t i ng a n d group pre s e n t atio n s . A bi l i t y t o do t ech ni ca l w r i t i ng a nd m a k e ef f ect iv e p r ese n ta t i o ns i n f ro n t of a group i s re q u i r e P ro f i c i e n t i n w or k i ng i n d e p e n d e nt l y , w i th the a bi li t y to s e l f - s tu d y a n d rese a r c h, e s p e c i a l l y w i t h i n t i m e co n st ra i nt s, is a must . M ust h a v e s tr o ng c usto m er s er vi c e s k ill s , t e a m w or k , a n d t h e c a p a bi li t y t o w ork w i th m a n y d i ff erent p er s o n a l i t y s t y l es i n a p os i t i v e m a n n er. Demonstration of proven leadership abilities. More about Key Benefit Administrators: KBA is a privately owned company with a family atmosphere and supportive leadership, and we take an active role in our local communities with corporate sponsorships and community outreach programs. Employees continue to vote KBA as a Top Workplace year after year! https://topworkplaces.com/company/key-benefit-administrato/indystar/ Founded in 1979 as a full-service group benefits administration firm specializing in self-funded medical plans, the Key Family has grown to become one of the country's largest independently owned third party administrators, supporting a wide variety of group benefit plans. Learn more about KBA here: https://keybenefit.com/ Our Mission: To create happy customers who renew by improving upon our successful track record of applying patented, proven, creative solutions to the reduction of healthcare costs while improving people's health through high quality, cost-effective care. Check us out on Glassdoor! https://www.glassdoor.com/Overview/Working-at-Key-Benefit-Administrators-EI_IE692314.11,37.htm If you are unable to complete an application for the Operational Support Trainer position due to a disability, contact Human Resources by calling 800-560-XXXX to ask for an accommodation or an alternative application process. All qualified applicants for the Operational Support Trainer position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Posted by ApplicantPro
Company:
Key Family Of Companies
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Operational Support Trainer
Operational Support Trainer is a Training & Instructor Jobs Trainer Job at Key Family of Companies located in Fort Mill SC. Find other listings like Operational Support Trainer by searching Oodle for Training & Instructor Jobs Trainer Jobs.
Operational Support Trainer is a Training & Instructor Jobs Trainer Job at Key Family of Companies located in Fort Mill SC. Find other listings like Operational Support Trainer by searching Oodle for Training & Instructor Jobs Trainer Jobs.