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Music & Entertainment Events Team Supervisor (Seasonal Part-Time)
Location:
Austin, TX
Description:
This position is responsible for providing exceptional customer service to all patrons entering the venue, scanning and verifying tickets and credentials, mitigating issues, answering questions, and directing guests through the entry process as quickly and effectively as possible. As the first interaction between guest and venue, all Front Gate Staff will provide a positive experience to all attendees. Essential Functions: Verify that each guest has a working ticket and scan accordingly Properly identify which tickets/guests receive wrist-bands for GA Pit and Tower Club Maintain an updated knowledge of gate processes, policies and prohibited items Display excellent customer service while answering questions about the venue, event or ticket issues; if an answer is unknown, utilize proper radio etiquette to contact a supervisor Assist with the direction of line queues, traffic-control, and bottlenecks Assist the Front Gate Manager with the placement/removal of signage, stanchions, barricades and ensure the entry is free from any waste/obstructions before, during, and after the event Assist with egress at the end of the event Perform other duties as assigned Knowledge, Skills & Abilities: Must be both an analytical thinker and a creative problem solver; flexible and easy-going with an understanding of processes and policies Must be self-reliant, reliable, full of grit and spirit, sharp, motivated, solution-orientated, and have a positive attitude Must have the self-confidence to ask questions and proactively seek the answers Must be able to demonstrate an understanding of, sensitivity to, and appreciation for the diverse ethnic, socioeconomic, disability and gender diversity of guests and staff attending or working at the venue Must be able to deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise, and firmness Excellent written, verbal, analytical, and organizational skills Must have a thorough understanding of facilities' amenities, events, and programs Polished and articulate with strong interpersonal skills Must possess quality teamwork attitude Must possess great attention to detail & strong work ethic Required Qualifications: Must be 18 years of age or older Highschool Diploma, GED, or equivalent Access to email with ability to clock in/out on personal device Previous event experience is preferred but not required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Company:
Circuit Of The Americas
Posted:
December 26 2023 on ApplicantPool
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More About this Listing: Music & Entertainment Events Team Supervisor (Seasonal Part-Time)
Music & Entertainment Events Team Supervisor (Seasonal Part-Time) is a Executive Supervisor Job at Circuit of the Americas located in Austin TX. Find other listings like Music & Entertainment Events Team Supervisor (Seasonal Part-Time) by searching Oodle for Executive Supervisor Jobs.
Music & Entertainment Events Team Supervisor (Seasonal Part-Time) is a Executive Supervisor Job at Circuit of the Americas located in Austin TX. Find other listings like Music & Entertainment Events Team Supervisor (Seasonal Part-Time) by searching Oodle for Executive Supervisor Jobs.